port, premiere, mayhem

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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sgrunspan
Posts: 27
Joined: Thu Dec 11, 2008 11:31 am

port, premiere, mayhem

Post by sgrunspan » Sat Feb 28, 2009 12:34 pm

I started as a monthly premiere but decided to buy an annual subscription and port my land line. The port went great but I remained on a monthly and was charged $39.99 for the port. After two phone calls to support I finally got the billing straightened out, but now my original ooma number is gone and I only have the ported number? has this happened to anyone else? I desperately need that number back as I have notified EVERYONE with my new number and it would be a real PIA to have to do that again.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: port, premiere, mayhem

Post by WayneDsr » Sat Feb 28, 2009 1:00 pm

I would email support directly and call them as soon as you can!

Wayne

dmlanger
Posts: 60
Joined: Fri Feb 27, 2009 11:49 am

Re: port, premiere, mayhem

Post by dmlanger » Sat Feb 28, 2009 1:58 pm

This happened to me, i emailed the LOA contact person who was overseeing the port and she added it back within the hour.

sgrunspan
Posts: 27
Joined: Thu Dec 11, 2008 11:31 am

Re: port, premiere, mayhem

Post by sgrunspan » Sun Mar 01, 2009 11:09 pm

dmlanger wrote:This happened to me, i emailed the LOA contact person who was overseeing the port and she added it back within the hour.
I remember getting a voicemail from my LOA contact telling me the port went through. I don't remember if she gave me her contact info but I deleted the message. Any idea where I could look that up?

dmlanger
Posts: 60
Joined: Fri Feb 27, 2009 11:49 am

Re: port, premiere, mayhem

Post by dmlanger » Sun Mar 01, 2009 11:10 pm

try emailing loa@ooma.com

sgrunspan
Posts: 27
Joined: Thu Dec 11, 2008 11:31 am

Re: port, premiere, mayhem

Post by sgrunspan » Sun Mar 01, 2009 11:11 pm

WayneDsr wrote:I would email support directly and call them as soon as you can!

Wayne
I did email them as soon as I realized it (two days later). I also called but after about 30 minutes had to get off. Sometimes I call support and I get through in 2 minutes, other times I hang up after 30 minutes.
Still, it is immeasurably better than verizon.

dmlanger
Posts: 60
Joined: Fri Feb 27, 2009 11:49 am

Re: port, premiere, mayhem

Post by dmlanger » Sun Mar 01, 2009 11:21 pm

Ive sent them several emails in the past complaining of their support and how i was having problems with the port/setting up and requested that they call me immediately and surprisingly enough i actually got a phone call back from one of the people high up in rank within about 6-7 minutes.

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