Outgoing calls not showing in call logs

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JimNY
Posts: 4
Joined: Thu Jun 03, 2010 8:02 am

Outgoing calls not showing in call logs

Post by JimNY » Thu Jun 03, 2010 8:05 am

Stopped working yesterday afternoon.
When is a fix expected?

murphy
Posts: 7174
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Outgoing calls not showing in call logs

Post by murphy » Thu Jun 03, 2010 8:33 am

JimNY wrote:Stopped working yesterday afternoon.
When is a fix expected?
Works fine for me. Are you sure that you didn't click on the outgoing call filter which removes outgoing calls from the display.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

JimNY
Posts: 4
Joined: Thu Jun 03, 2010 8:02 am

Re: Outgoing calls not showing in call logs

Post by JimNY » Thu Jun 03, 2010 1:19 pm

It's showing calls made out from late morning and previous days, it stopped logging early afternoon and hasn't started again.

Jim

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Bobby B
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Outgoing calls not showing in call logs

Post by Bobby B » Thu Jun 03, 2010 4:31 pm

It looks like you have enabled blocking of your outbound caller-ID. We currently don't show these outbound calls in the call log because we cannot associate them with a device on your account.

We're aiming to implement a workaround for this in the future.
Bobby B

JimNY
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Joined: Thu Jun 03, 2010 8:02 am

Re: Outgoing calls not showing in call logs

Post by JimNY » Thu Jun 03, 2010 5:32 pm

Thank you

Robert
Posts: 5
Joined: Wed Dec 30, 2009 4:10 pm

Re: Outgoing calls not showing in call logs

Post by Robert » Tue Jun 29, 2010 6:50 pm

I do not have outgoing calls in the log. I am sure that the filter is turned off. It is the same blue color as imcoming and received. Is there any setting I can change to look at the outgoing call log.

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Jerald
Posts: 67
Joined: Tue Dec 15, 2009 11:46 am
Location: Westminster, CA

Re: Outgoing calls not showing in call logs

Post by Jerald » Tue Jun 29, 2010 10:29 pm

JimNY wrote:Stopped working yesterday afternoon.
When is a fix expected?
Same problem here since upgrading to the Telo, never an issue with the Hub?

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outgoing calls not showing in call logs

Post by lbmofo » Thu Oct 07, 2010 11:56 am

Bobby B wrote:It looks like you have enabled blocking of your outbound caller-ID. We currently don't show these outbound calls in the call log because we cannot associate them with a device on your account.

We're aiming to implement a workaround for this in the future.
This Telo release fixes this: viewtopic.php?f=10&t=9566
Is this a problem with the Hub too?
Customer Since: 3/13/10
Hardware: Telo & Hub
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