Today I decided to add a second number and the online system said it could not locate a local number for my area and to call CS. A young man, whom I understood clearly, (who spoke better English than Ricky Ricardo) explained how it worked....I had to be a Premier member etc. He gave me a reference number and said within 48 hour someone from OOMA would call me with a new local number. Within 20 minutes the same gentleman called me (yes, he called me!) and said he had a number and it had already been setup. All I had to do was reboot the Telo and all would be well.
I signed into my account and there it was a local number! When I used it the called ID was working and was correct. So all was said and done within 30 minutes.
Today's lessons: 1. An accent does not mean anyone is incompetent.
2. Being nice to a Customer Service rep can move things along very nicely.
3. Try waiting for a callback from Verizon, from the same representative, or any representative... you'l be collecting Social Security before you hear from them.
I signed into my account and there it was a local number! When I used it the called ID was working and was correct. So all was said and done within 30 minutes.
Today's lessons: 1. An accent does not mean anyone is incompetent.
2. Being nice to a Customer Service rep can move things along very nicely.
3. Try waiting for a callback from Verizon, from the same representative, or any representative... you'l be collecting Social Security before you hear from them.
