At some point last week, my ported number became "unported" from Ooma, and no longer works. When people call my number, they get a busy tone or a "can't complete your call" recording. I can call out, and our original Ooma-issued number works both ways, but our ported number is a no-go. (This is after five months of perfect service.) I've had my phone number for almost 20 years, so I obviously want to keep it.
I contacted Ooma support on May 12, and they seemed eager, but so far have not corrected the problem. I have also seen no updates via email, as they told me they were going to issue. I called again on May 13, and was told not to call again - look for an email. So far, zero from Ooma. Not sure if this is an Ooma-specific problem or not, but at least some update would have been good to have by now.
Has anyone else lost their ported number after a few months of service?
I contacted Ooma support on May 12, and they seemed eager, but so far have not corrected the problem. I have also seen no updates via email, as they told me they were going to issue. I called again on May 13, and was told not to call again - look for an email. So far, zero from Ooma. Not sure if this is an Ooma-specific problem or not, but at least some update would have been good to have by now.
Has anyone else lost their ported number after a few months of service?