Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
towhids
Posts: 6
Joined: Sun May 09, 2010 2:28 pm

Problem resolved

Post by towhids » Mon May 10, 2010 2:40 pm

Thank you everyone for your inputs, suggestions in this post.

I got complete resolution of problem and Mr. Norman Toy kindly helped me to move my account to a core service, for which I paid in the first place. So, those of you who suggested that I accept the terms, here is a piece of information that will be important to you. Persistence pays off and Mark Twain's quote is not applicable. A consumer understand that a device could be faulty while paying money to buy an equipment. BUT, a big BUT, is that s/he knows it comes under some warranty so that s/he can return the device and get the one that works. In all US business practices, consumer rights are protected.

Finally, I hope some of the people who accepted the "luck of the draw" could be benefited from my post and get resolution of their problem.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by lbmofo » Mon May 10, 2010 2:47 pm

How nice of ooma to do that for you. The key here is that they were being nice; you weren't entitled.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

towhids
Posts: 6
Joined: Sun May 09, 2010 2:28 pm

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by towhids » Mon May 10, 2010 2:52 pm

lbmofo wrote:How nice of ooma to do that for you. The key here is that they were being nice; you weren't entitled.
You are entitled to your opinion and I will give you that. I believe I am entitled for the service, as another friend of mine got by purchasing similar product, from the same store on the same day. Discriminatory service is unacceptable, and I am sure Ooma doesn't practice that.

"Being Nice" is not a professional term. I consider Ooma did the right thing and did it in a professional manner. Now, that's my opinion.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by lbmofo » Mon May 24, 2010 3:25 pm

Don't get me wrong towhids, I am happy for you; welcome aboard by the way.

ooma doesn't discriminate; everything is based on the serial # of the unit you activate. Your case was an exception rather than the rule so others in the same boat should not expect the same outcome as yours.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by lbmofo » Mon May 24, 2010 3:55 pm

Why the bump towhids?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

roguewarrior
Posts: 2
Joined: Wed May 26, 2010 9:00 am

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by roguewarrior » Wed May 26, 2010 9:03 am

Hello,

I also bought the white refurb hub (in a black box) from Fry's and after I activated it and logged into my account I see:

Base Service Tier - OOMA Core

Does that mean that I will be fee free or at most the 14 bucks a year?

Thanks!

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by lbmofo » Wed May 26, 2010 9:06 am

roguewarrior wrote:Base Service Tier - OOMA Core

Does that mean that I will be fee free or at most the 14 bucks a year?

Thanks!
Yes, no tax.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

roguewarrior
Posts: 2
Joined: Wed May 26, 2010 9:00 am

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by roguewarrior » Wed May 26, 2010 9:07 am

COOL! Thanks!

anonymouse
Posts: 11
Joined: Sun Dec 20, 2009 9:56 am

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by anonymouse » Sat May 29, 2010 11:32 am

ok - this is all still very confusing. What EXACTLY determines if you pay or don't pay these fees and taxes? The NEW (not refurb) OOmas as selling under various names:

1. OOMA SB 1000109101 VOIP Device
2. Ooma Core Hub and Scout

How can you tell if either of these will be slammed with additional fees?

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Getting slapped with taxes and fees for Ooma Core..HORRIBLE!

Post by lbmofo » Sat May 29, 2010 12:16 pm

anonymouse wrote: 1. OOMA SB 1000109101 VOIP Device
2. Ooma Core Hub and Scout
Both above items are Core units without any recurring tax.

Look here: viewtopic.php?f=6&t=7954&start=10#p56928
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Post Reply