Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#53774 by ovidpro
Sat Apr 24, 2010 10:32 am
Will the blacklist block calls by name as well as number? I'm a new user and I get a lot of calls with obviously spoofed numbers but with the same name each time. Such a feature would be really useful. Thanks for your input.
#53775 by murphy
Sat Apr 24, 2010 10:39 am
ovidpro wrote:Will the blacklist block calls by name as well as number? I'm a new user and I get a lot of calls with obviously spoofed numbers but with the same name each time. Such a feature would be really useful. Thanks for your input.

It blocks by number and currently doesn't work at all. They are trying to figure out what broke.
#53776 by dcbart
Sat Apr 24, 2010 10:45 am
I really like Ooma overall, but the continuing failure of the blacklist is extremely frustrating. It has not worked since I started using Ooma this past December. Just wish they would get it right.
#53808 by bw1
Sat Apr 24, 2010 3:26 pm
dcbart wrote:I really like Ooma overall, but the continuing failure of the blacklist is extremely frustrating. It has not worked since I started using Ooma this past December. Just wish they would get it right.


As far as I know it's always been working for me. I don't get repeat calls after I've added the number to my blacklist.

The only issue that I've seen is sometimes the blacklist doesn't display in my.ooma, like it did recently. It displays for me now.

Also, sometimes it takes a couple of tries to get a number added to the blacklist.
#54245 by whn
Thu Apr 29, 2010 8:26 am
Wrong, it doesnt work

probably sabotage by an OOMA employee
Last edited by whn on Sun May 02, 2010 3:15 pm, edited 1 time in total.
#54252 by bw1
Thu Apr 29, 2010 9:24 am
whn wrote:Wrong, it doesnt wory

probably sabotage by an OOMA employee


How am I wrong when I say that it's always been working for me even when the numbers don't appear on my blacklist?
#54278 by southsound
Thu Apr 29, 2010 2:41 pm
whn wrote:Wrong, it doesnt wory

probably sabotage by an OOMA employee

Always the eternal optimist! :P
#54553 by maliolani
Sun May 02, 2010 1:25 pm
As of now the black list is not functioning. I have no problem adding a number to the black list, but I just received a call from the one number I have on that list. Makes the feature totally useless.
#54560 by Groundhound
Sun May 02, 2010 1:58 pm
maliolani wrote:As of now the black list is not functioning. I have no problem adding a number to the black list, but I just received a call from the one number I have on that list. Makes the feature totally useless.

Look and see if the box "Enable personal blacklist" is checked, in addition to adding the number to the list - if you need to check the box, be sure and click "save" at the bottom of the page.
#54578 by whn
Sun May 02, 2010 3:16 pm
southsound wrote:
whn wrote:Wrong, it doesnt wory

probably sabotage by an OOMA employee

Always the eternal optimist! :P


You seem to be obsessed with me.
I have been talking about Blacklist not working since December when they switch over to this new interface.
and as you can see, Im not the only one with these problems.

Glad they are fixing it.

There is such thing as sabotage by another company or industry that occurs. So save your one liners.
Im thinking this is just OOMA employees not knowing proper coding to fix it or it could be sabotage if it keeps happening over and over again now for months.

In a internet based company I worked for, we found out an employee was a mole for a competitor passing out info to our competitor(s) and also purposely leaving holes open on the website so we can get attacked and shut down. We lost a lot of customers because of this one person and a lot of private information.

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