Telo flashing after firmware updates, setup shows gibberish

[amoney]

Phone service was still working.

Not sure when it happened (in a closed computer cabinet), just noticed the Ooma logo flashing alternating blue/purple. I restarted and it remained flashing alternating blue/purple. I performed a reset and things appeared to be back to normal. Phone service was working, went to check...

SETUP...

(Telo) Device Status - Rev: 1.36111

Home
Your ooma Network is Registering, please wait...

Internet: Connected
Ooma Core: Detecting...

Phone Line: Disconnected

Ooma Services

Phone Setup: We are waiting for your phone line to be configured for the ooma network
Second Line: Enabled

Voice Mail: Enabled

THEN a few moments later...

Home
Your ooma Network is Connected (xxxxxxxxx)

Internet: Connected
Ooma Core: Connected

Phone Line: Disconnected

Ooma Services

Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled

Voice Mail: Enabled

Again everyhting seemed OK.

Perhaps a half hour or so later I then observed the Telo flashing red with the stop blutton lit blue. Again phone service still working. I went ahead and did another reset again, after reboot it appeared unresponsive to any touch buttons. I reset AGAIN and things appear normal again but I have gibberish at the bottom of the home setup page as follows...

Home
Your ooma Network is Connected (xxxxxxxxx)

Internet: Connected
Ooma Core: Connected

Phone Line: Disconnected

Ooma Services

Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled

Voice Mail: Enabled



© Copyright 2008 ooma, Inc. All rights reserved ooma.com Support Contact

*** glibc detected *** ooma_cgi.cgi: munmap_chunk(): invalid pointer: 0xbefabf99 *** ======= Backtrace: ========= /lib/libc.so.6[0x4011a30c] ooma_cgi.cgi(templateFreeMem+0x264)[0x14f8c] ooma_cgi.cgi[0xd9b0] ooma_cgi.cgi[0xa6a8] ooma_cgi.cgi[0xa4d8] /lib/libc.so.6(__libc_start_main+0x118)[0x400bf364] ======= Memory map: ======== 00008000-0002f000 r-xp 00000000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00037000-00038000 rwxp 00027000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00038000-0005d000 rwxp 00000000 00:00 0 [heap] 40000000-4001e000 r-xp 00000000 fe:04 294 /lib/ld-2.10.1.so 4001e000-40022000 rwxp 00000000 00:00 0 40022000-40023000 rwxs 00000000 00:08 0 /SYSV34040226 (deleted) 40023000-40024000 rwxp 00000000 00:00 0 40025000-40026000 r-xp 0001d000 fe:04 294 /lib/ld-2.10.1.so 40026000-40027000 rwxp 0001e000 fe:04 294 /lib/ld-2.10.1.so 40027000-4002a000 r-xp 00000000 fe:04 383 /lib/libini.so 4002a000-40031000 ---p 00003000 fe:04 383 /lib/libini.so 40031000-40032000 rwxp 00002000 fe:04 383 /lib/libini.so 40032000-40033000 rwxp 00000000 00:00 0 40033000-40038000 r-xp 00000000 fe:04 298 /lib/libooma_util.so 40038000-4003f000 ---p 00005000 fe:04 298 /lib/libooma_util.so 4003f000-40040000 rwxp 00004000 fe:04 298 /lib/libooma_util.so 40040000-40042000 rwxp 00000000 00:00 0 40042000-40058000 r-xp 00000000 fe:04 379 /lib/libdict.so 40058000-4005f000 ---p 00016000 fe:04 379 /lib/libdict.so 4005f000-40060000 rwxp 00015000 fe:04 379 /lib/libdict.so 40060000-40063000 r-xp 00000000 fe:04 477 /lib/libopm.so 40063000-4006a000 ---p 00003000 fe:04 477 /lib/libopm.so 4006a000-4006b000 rwxp 00002000 fe:04 477 /lib/libopm.so 4006b000-4006c000 r-xp 00000000 fe:04 466 /lib/libmsg.so 4006c000-40074000 ---p 00001000 fe:04 466 /lib/libmsg.so 40074000-40075000 rwxp 00001000 fe:04 466 /lib/libmsg.so 40075000-40078000 r-xp 00000000 fe:04 481 /lib/libflate.so.1 40078000-4007f000 ---p 00003000 fe:04 481 /lib/libflate.so.1 4007f000-40080000 rwxp 00002000 fe:04 481 /lib/libflate.so.1 40080000-40089000 r-xp 00000000 fe:04 473 /lib/libshark-cgi.so.1 40089000-40091000 ---p 00009000 fe:04 473 /lib/libshark-cgi.so.1 40091000-40092000 rwxp 00009000 fe:04 473 /lib/libshark-cgi.so.1 40092000-40096000 rwxp 00000000 00:00 0 40096000-400a1000 r-xp 00000000 fe:04 470 /lib/libgcc_s.so.1 400a1000-400a9000 ---p 0000b000 fe:04 470 /lib/libgcc_s.so.1 400a9000-400aa000 rwxp 0000b000 fe:04 470 /lib/libgcc_s.so.1 400aa000-401e5000 r-xp 00000000 fe:04 282 /lib/libc-2.10.1.so 401e5000-401ec000 ---p 0013b000 fe:04 282 /lib/libc-2.10.1.so 401ec000-401ee000 r-xp 0013a000 fe:04 282 /lib/libc-2.10.1.so 401ee000-401ef000 rwxp 0013c000 fe:04 282 /lib/libc-2.10.1.so 401ef000-401f2000 rwxp 00000000 00:00 0 bef97000-befac000 rw-p 00000000 00:00 0 [stack


For now I am not bothering with anymore resets and will just monitor. Any thoughts?

[ntoy]

Hello,

Looks like it's having trouble with the software upgrade. If you let it sit a bit longer, let's see
if it snaps out of it. Another college try may be to power it off for several minutes & then try powering back.

[Hollywood]

My Ooma works, but I also have that gibberish under the settings info.

[ntoy]

Hello Hollywood,

Both logs on your telos look fine.

[amoney]

For the better part of the day it persisted but I just checked and home page is normal again.

Thanks again ntoy for the follow up.

[amoney]

Gah! Its back again.

Nope, now its gone.

It appears to come and go at random. Not a biggie. Seems more of a web server issue when it randomly pukes up code whe the page loads. Just to clarify, the telo is not flashing or any of that this time. Just the gibberish below.

I will reset the device later at some point.

© Copyright 2008 ooma, Inc. All rights reserved ooma.com Support Contact *** glibc detected *** ooma_cgi.cgi: munmap_chunk(): invalid pointer: 0xbeb92ace *** ======= Backtrace: ========= /lib/libc.so.6[0x4011a30c] ooma_cgi.cgi(templateFreeMem+0x264)[0x14f8c] ooma_cgi.cgi[0xd9b0] ooma_cgi.cgi[0xa6a8] ooma_cgi.cgi[0xa4d8] /lib/libc.so.6(__libc_start_main+0x118)[0x400bf364] ======= Memory map: ======== 00008000-0002f000 r-xp 00000000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00037000-00038000 rwxp 00027000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00038000-0005d000 rwxp 00000000 00:00 0 [heap] 40000000-4001e000 r-xp 00000000 fe:04 294 /lib/ld-2.10.1.so 4001e000-40022000 rwxp 00000000 00:00 0 40022000-40023000 rwxs 00000000 00:08 0 /SYSV34040226 (deleted) 40023000-40024000 rwxp 00000000 00:00 0 40025000-40026000 r-xp 0001d000 fe:04 294 /lib/ld-2.10.1.so 40026000-40027000 rwxp 0001e000 fe:04 294 /lib/ld-2.10.1.so 40027000-4002a000 r-xp 00000000 fe:04 383 /lib/libini.so 4002a000-40031000 ---p 00003000 fe:04 383 /lib/libini.so 40031000-40032000 rwxp 00002000 fe:04 383 /lib/libini.so 40032000-40033000 rwxp 00000000 00:00 0 40033000-40038000 r-xp 00000000 fe:04 298 /lib/libooma_util.so 40038000-4003f000 ---p 00005000 fe:04 298 /lib/libooma_util.so 4003f000-40040000 rwxp 00004000 fe:04 298 /lib/libooma_util.so 40040000-40042000 rwxp 00000000 00:00 0 40042000-40058000 r-xp 00000000 fe:04 379 /lib/libdict.so 40058000-4005f000 ---p 00016000 fe:04 379 /lib/libdict.so 4005f000-40060000 rwxp 00015000 fe:04 379 /lib/libdict.so 40060000-40063000 r-xp 00000000 fe:04 477 /lib/libopm.so 40063000-4006a000 ---p 00003000 fe:04 477 /lib/libopm.so 4006a000-4006b000 rwxp 00002000 fe:04 477 /lib/libopm.so 4006b000-4006c000 r-xp 00000000 fe:04 466 /lib/libmsg.so 4006c000-40074000 ---p 00001000 fe:04 466 /lib/libmsg.so 40074000-40075000 rwxp 00001000 fe:04 466 /lib/libmsg.so 40075000-40078000 r-xp 00000000 fe:04 481 /lib/libflate.so.1 40078000-4007f000 ---p 00003000 fe:04 481 /lib/libflate.so.1 4007f000-40080000 rwxp 00002000 fe:04 481 /lib/libflate.so.1 40080000-40089000 r-xp 00000000 fe:04 473 /lib/libshark-cgi.so.1 40089000-40091000 ---p 00009000 fe:04 473 /lib/libshark-cgi.so.1 40091000-40092000 rwxp 00009000 fe:04 473 /lib/libshark-cgi.so.1 40092000-40096000 rwxp 00000000 00:00 0 40096000-400a1000 r-xp 00000000 fe:04 470 /lib/libgcc_s.so.1 400a1000-400a9000 ---p 0000b000 fe:04 470 /lib/libgcc_s.so.1 400a9000-400aa000 rwxp 0000b000 fe:04 470 /lib/libgcc_s.so.1 400aa000-401e5000 r-xp 00000000 fe:04 282 /lib/libc-2.10.1.so 401e5000-401ec000 ---p 0013b000 fe:04 282 /lib/libc-2.10.1.so 401ec000-401ee000 r-xp 0013a000 fe:04 282 /lib/libc-2.10.1.so 401ee000-401ef000 rwxp 0013c000 fe:04 282 /lib/libc-2.10.1.so 401ef000-401f2000 rwxp 00000000 00:00 0 beb7e000-beb93000 rw-p 00000000 00:00 0 [stack]

[Hollywood]

this is what i see under the info window near the "© Copyright 2008 ooma, Inc. All rights reserved * ooma.c * Support
* Contac"
I am on XP with Firefox (latest 3.6.3)

*** glibc detected *** ooma_cgi.cgi: munmap_chunk(): invalid pointer: 0xbeebdf99 *** ======= Backtrace: ========= /lib/libc.so.6[0x4011a30c] ooma_cgi.cgi(templateFreeMem+0x264)[0x14f8c] ooma_cgi.cgi[0xd9b0] ooma_cgi.cgi[0xa6a8] ooma_cgi.cgi[0xa4d8] /lib/libc.so.6(__libc_start_main+0x118)[0x400bf364] ======= Memory map: ======== 00008000-0002f000 r-xp 00000000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00037000-00038000 rwxp 00027000 fe:04 213 /home/httpd/cgi-bin/ooma_cgi.cgi 00038000-0005d000 rwxp 00000000 00:00 0 [heap] 40000000-4001e000 r-xp 00000000 fe:04 294 /lib/ld-2.10.1.so 4001e000-40022000 rwxp 00000000 00:00 0 40022000-40023000 rwxs 00000000 00:08 0 /SYSV34040226 (deleted) 40023000-40024000 rwxp 00000000 00:00 0 40025000-40026000 r-xp 0001d000 fe:04 294 /lib/ld-2.10.1.so 40026000-40027000 rwxp 0001e000 fe:04 294 /lib/ld-2.10.1.so 40027000-4002a000 r-xp 00000000 fe:04 383 /lib/libini.so 4002a000-40031000 ---p 00003000 fe:04 383 /lib/libini.so 40031000-40032000 rwxp 00002000 fe:04 383 /lib/libini.so 40032000-40033000 rwxp 00000000 00:00 0 40033000-40038000 r-xp 00000000 fe:04 298 /lib/libooma_util.so 40038000-4003f000 ---p 00005000 fe:04 298 /lib/libooma_util.so 4003f000-40040000 rwxp 00004000 fe:04 298 /lib/libooma_util.so 40040000-40042000 rwxp 00000000 00:00 0 40042000-40058000 r-xp 00000000 fe:04 379 /lib/libdict.so 40058000-4005f000 ---p 00016000 fe:04 379 /lib/libdict.so 4005f000-40060000 rwxp 00015000 fe:04 379 /lib/libdict.so 40060000-40063000 r-xp 00000000 fe:04 477 /lib/libopm.so 40063000-4006a000 ---p 00003000 fe:04 477 /lib/libopm.so 4006a000-4006b000 rwxp 00002000 fe:04 477 /lib/libopm.so 4006b000-4006c000 r-xp 00000000 fe:04 466 /lib/libmsg.so 4006c000-40074000 ---p 00001000 fe:04 466 /lib/libmsg.so 40074000-40075000 rwxp 00001000 fe:04 466 /lib/libmsg.so 40075000-40078000 r-xp 00000000 fe:04 481 /lib/libflate.so.1 40078000-4007f000 ---p 00003000 fe:04 481 /lib/libflate.so.1 4007f000-40080000 rwxp 00002000 fe:04 481 /lib/libflate.so.1 40080000-40089000 r-xp 00000000 fe:04 473 /lib/libshark-cgi.so.1 40089000-40091000 ---p 00009000 fe:04 473 /lib/libshark-cgi.so.1 40091000-40092000 rwxp 00009000 fe:04 473 /lib/libshark-cgi.so.1 40092000-40096000 rwxp 00000000 00:00 0 40096000-400a1000 r-xp 00000000 fe:04 470 /lib/libgcc_s.so.1 400a1000-400a9000 ---p 0000b000 fe:04 470 /lib/libgcc_s.so.1 400a9000-400aa000 rwxp 0000b000 fe:04 470 /lib/libgcc_s.so.1 400aa000-401e5000 r-xp 00000000 fe:04 282 /lib/libc-2.10.1.so 401e5000-401ec000 ---p 0013b000 fe:04 282 /lib/libc-2.10.1.so 401ec000-401ee000 r-xp 0013a000 fe:04 282 /lib/libc-2.10.1.so 401ee000-401ef000 rwxp 0013c000 fe:04 282 /lib/libc-2.10.1.so 401ef000-401f2000 rwxp 00000000 00:00 0 beea9000-beebe000 rw-p 00000000 00:00 0 [stack]