Call Logs empty?

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mger
Posts: 11
Joined: Wed Feb 03, 2010 10:42 am

Re: Call Logs empty?

Post by mger » Sat Apr 17, 2010 2:49 am

I have been emailing Ooma about this for a couple of weeks. It started out that NO outgoing calls were logged, and not all of the incoming were logged. Now for the last 2-3 days the call logs have been blank. Ooma says it is an internal problem, and is working on it. I'm still waiting...

sstein55
Posts: 3
Joined: Fri Oct 30, 2009 1:35 pm

Re: Call Logs empty?

Post by sstein55 » Sat Apr 17, 2010 1:56 pm

Same issue here. All of my call logs are gone! My entire call history is just completely gone, blank. New calls made/received don't show up, either. The whole thing appears to be broken.

mger
Posts: 11
Joined: Wed Feb 03, 2010 10:42 am

Re: Call Logs empty?

Post by mger » Sun Apr 18, 2010 1:49 pm

The fix above works, but the logs are STILL not accurate. the outgoing calls do not show up, and some of the incoming are not showing up either. I have not heard anything back from Ooma on a solution....

User avatar
caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: Call Logs empty?

Post by caseybea » Mon Apr 19, 2010 7:16 am

Why has the ooma status page not been updated with this?!?
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call Logs empty?

Post by murphy » Mon Apr 19, 2010 7:30 am

caseybea wrote:Why has the ooma status page not been updated with this?!?
It's not a universal problem. The call logs on my hub and Telo are working fine.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sldfjl
Posts: 12
Joined: Thu Dec 10, 2009 8:51 pm

Re: Call Logs empty?

Post by sldfjl » Mon Apr 19, 2010 8:15 am

not been working here for days. I had not looked it up to see if its an issue

topwinder
Posts: 15
Joined: Thu Jan 28, 2010 11:11 am

Re: Call Logs empty?

Post by topwinder » Mon Apr 19, 2010 3:46 pm

Just reporting back on the issue. I did the suggested workaround, and I see the call logs fine. I did the workaround step only once. The call logs show up even after I log out and log back in.


Not sure if I observed this previously. The Incoming/Outgoing/Missed call links now seem to be some kind of CSS'ed checkboxes. Clicking on "Incoming calls" does not really show only incoming calls. Depending on the current setting, it could either add the Incoming calls to the list, or remove them from the list -- not just show the "incoming calls", as one would expect when clicking an hyperlink titled "Incoming calls".

WHYGIRL
Posts: 20
Joined: Sun Feb 21, 2010 10:04 am

Re: Call Logs empty?

Post by WHYGIRL » Tue Apr 20, 2010 12:23 pm

MY CALL LOGS HAVE NOT RECORDED ANY CALLS TODAY....IN OR OUT

richalger
Posts: 67
Joined: Fri Mar 05, 2010 11:17 am
Location: Phoenix, AZ

Re: Call Logs empty?

Post by richalger » Tue Apr 20, 2010 2:26 pm

I do not have any call logs for Tue Apr 20 either.

mger
Posts: 11
Joined: Wed Feb 03, 2010 10:42 am

Re: Call Logs empty?

Post by mger » Tue Apr 20, 2010 3:10 pm

perhaps someone from Ooma will address this ongoing issue SOON!

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