Call Logs empty?

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hwinston
Posts: 5
Joined: Wed Jan 06, 2010 4:28 pm

Call Logs empty?

Post by hwinston » Thu Apr 15, 2010 6:43 am

I am not sure if I am the only one who see this. My call logs in my Ooma page is complete empty when I check yesterday. I guess I have a fresh start now? ;)

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: Call Logs empty?

Post by hpepper » Thu Apr 15, 2010 7:01 am

I just checked in both IE and Firefox and there are calls from yesterday in the log on both browsers.

jwill
Posts: 4
Joined: Thu Apr 15, 2010 7:03 am

Re: Call Logs empty?

Post by jwill » Thu Apr 15, 2010 7:07 am

My call logs are empty too. They're not updating from calls made today either.

EDIT: I just refreshed the page and they're back. But they still aren't showing calls made and received today.

mjolson5
Posts: 1
Joined: Thu Apr 15, 2010 8:07 am

Re: Call Logs empty?

Post by mjolson5 » Thu Apr 15, 2010 8:08 am

Same problem here - call log is completely empty. Both IE and Firefox.

ntoy

Re: Call Logs empty?

Post by ntoy » Thu Apr 15, 2010 8:55 am

Hello,

If it's ok with you, please send me a personal email with your login & password
& we can further investigate. Please also include details such as the browser & version,
the dates calls were missing & sample from which numbers, etc.

Thx

metalman
Posts: 2
Joined: Thu Apr 15, 2010 9:22 am

Re: Call Logs empty?

Post by metalman » Thu Apr 15, 2010 9:24 am

I first noticed my call log empty yesterday. I use both IE and Chrome as browsers and the log is missing using either one.

Hollywood
Posts: 139
Joined: Sun Mar 14, 2010 9:05 pm

Re: Call Logs empty?

Post by Hollywood » Thu Apr 15, 2010 10:30 am

mine is ok, my moms is ok, but my neighbors has been empty since yesterday too.

cburkart
Posts: 4
Joined: Sat Feb 06, 2010 12:00 pm

Re: Call Logs empty?

Post by cburkart » Thu Apr 15, 2010 1:05 pm

All of my call logs are gone! My entire call history is just completely gone, blank. New calls made/received don't show up, either. The whole thing appears to be broken.

Al Bundy
Posts: 1
Joined: Thu Apr 15, 2010 1:14 pm

Re: Call Logs empty?

Post by Al Bundy » Thu Apr 15, 2010 1:19 pm

My Call Logs are empty too since Apr. 13. All my call logs are gone.
I suspect that voicemail might not work either.

There was a survey from Ooma before call logs are gone :(

They might have a server problem.




My issue was fixed after a call to Ooma Support.
Thanks Ooma!

metalman
Posts: 2
Joined: Thu Apr 15, 2010 9:22 am

Re: Call Logs empty?

Post by metalman » Fri Apr 16, 2010 4:50 am

All my call logs are back. Good work Ooma.

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