Preference page on my.ooma.com is broken

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
oomama
Posts: 11
Joined: Thu Nov 26, 2009 5:32 am

Re: Preference page on my.ooma.com is broken

Post by oomama » Fri Apr 09, 2010 6:06 am

I have tried 3 different PCs with different browsers. It all end up the same way. No success story to report.

I have tried to clear all browser cache files, and cookies before accessing My Ooma, after accessing My Ooma, and between webpages within My Ooma. I have even tried close all browser windows and relaunch the browser windows. I always end up with the error message when trying to access the Preference page.

Running out of idea here now. :|

oomama
Posts: 11
Joined: Thu Nov 26, 2009 5:32 am

Re: Preference page on my.ooma.com is broken

Post by oomama » Fri Apr 09, 2010 6:12 am

One more thing to add:

This is very frustrating because the Preference page was working couple of weeks ago as normal, and suddently it does not work anymore. I have not changed anything on my pc environment. I am using the same web browser (IE8) for the last 6 month. I have not installed any new software or changed any browser setting.

ntoy

Re: Preference page on my.ooma.com is broken

Post by ntoy » Fri Apr 09, 2010 8:01 am

Hello,

Just trying to find out which account is broken. Comparing the 2.
Do you think you can setup a temp password & send me a personal
email with the information(mac address & passwd) on the account having the problem?

Thx

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Preference page on my.ooma.com is broken

Post by bw1 » Fri Apr 09, 2010 4:41 pm

I'm having a similar problem with one of my accounts. I get an error when selecting the Preferences link which brings up the Voicemail preferences page - https://my.ooma.com/voicemail

I can access the other pages indirectly by entering the address into the URL.

You should be able to get to those pages by selecting one of the following links:

https://my.ooma.com/blacklists
https://my.ooma.com/calling
https://my.ooma.com/phone_numbers
https://my.ooma.com/google_voice
https://my.ooma.com/privacy
https://my.ooma.com/system

You should then be able to select any of the other pages except voicemail preferences.

BTW, I'm using Firefox 3.6.3.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Preference page on my.ooma.com is broken

Post by Bobby B » Fri Apr 09, 2010 5:24 pm

Thanks - certain accounts seem to have issues processing the voicemail notifications page. We're currently working on a fix, but it may not come out until Monday.
Bobby B

oomama
Posts: 11
Joined: Thu Nov 26, 2009 5:32 am

Re: Preference page on my.ooma.com is broken

Post by oomama » Fri Apr 09, 2010 6:40 pm

Hi bw1 and Bobby B

Great comments !

This seems to be my problem exactly. I can not go to the Preference page by clicking on "Preference" on the top of the screen. However, I could access the options within the Preference page in my account just like what bw1 described. The only exception is the voice mail option in which I will receive the error message. I have neve thought that I could just type in the https address and do it that way, but it works for the time being.

Looks like we have the problem identified. I am looking forward to the fix now.

oomama
Posts: 11
Joined: Thu Nov 26, 2009 5:32 am

Re: Preference page on my.ooma.com is broken

Post by oomama » Sat Apr 10, 2010 4:19 am

Hi ntoy and Bobby B,

I also found out that the same error message, "We're sorry, there was a problem processing the page", will show up at other webpages of my.ooma when you click on the SAVE button. Account / Profile is one of the places I found will show this error message. However, If you log out and then log back in, you will find the changes you made actually got saved and updated. You also got the notification / confirmation emails.

Just a something that I noticed and hope that will help.

danshiki
Posts: 19
Joined: Thu Jan 22, 2009 10:25 pm

Re: Preference page on my.ooma.com is broken

Post by danshiki » Mon Apr 12, 2010 8:29 am

Same problem here: cleared history, caches etc but no luck. Does it mean that Preference tab is now a Premier feature? My service level is core at this time and I am not sure what is going on here. I keep getting this error each time I click on the Preference tab on 'y Ooma: "We're sorry, there was a problem processing the page.

If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum."

Oooooooooomaaaa what's up?

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Preference page on my.ooma.com is broken

Post by southsound » Mon Apr 12, 2010 8:44 am

danshiki wrote:Same problem here: cleared history, caches etc but no luck.
Oooooooooomaaaa what's up?
Have you considered reading about 4 posts up, the one from bw1? He gives a great workaround until they get things fixed. Why not try it and let us know the results.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

phostetl
Posts: 1
Joined: Wed Sep 02, 2009 3:22 pm

Re: Preference page on my.ooma.com is broken

Post by phostetl » Tue Apr 20, 2010 11:56 am

Bobby B wrote:Thanks - certain accounts seem to have issues processing the voicemail notifications page. We're currently working on a fix, but it may not come out until Monday.
Which Monday?

Post Reply