Can't change settings in Preferences.

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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Mineral
Posts: 9
Joined: Fri Feb 06, 2009 4:26 pm

Can't change settings in Preferences.

Post by Mineral » Thu Mar 11, 2010 2:26 pm

I cannot change any settings in the preferences section of My Ooma. Every time I try to save the new settings in forwarding or in ring preferences, etc., I get a message saying "problem processing page". Does anyone have a solution?

ntoy

Re: Can't change settings in Preferences.

Post by ntoy » Thu Mar 11, 2010 2:58 pm

Hello,

There was a "&" on the username field for your 2nd number.
Our system doesn't handle special characters very well.
I changed it to "and".
See if you are able to get in.

Mineral
Posts: 9
Joined: Fri Feb 06, 2009 4:26 pm

Re: Can't change settings in Preferences.

Post by Mineral » Thu Mar 11, 2010 6:22 pm

Thank you. That partially solved my problem.

I can now get into and save most preferences. I still cannot change the ooma tone however (that is, I can make changes, but I get nothing but the default tone on my phone.)

Also, I cannot login to my second number online separately. Is there a way to login to the second line and listen to voice messages online (as well as set email and SMS notifications). (I can listen to my voice messages through the scout, but cannot find a way to access them online for the second number.)

Thank you.

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't change settings in Preferences.

Post by murphy » Thu Mar 11, 2010 6:56 pm

Mineral wrote:I can now get into and save most preferences. I still cannot change the ooma tone however (that is, I can make changes, but I get nothing but the default tone on my phone.)
You can't turn off the Ooma dial tone. You can turn off the connection tone which is played when your called party answers the phone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Mineral
Posts: 9
Joined: Fri Feb 06, 2009 4:26 pm

Re: Can't change settings in Preferences.

Post by Mineral » Thu Mar 11, 2010 7:17 pm

Sorry. I meant the connection tone. No matter what setting i put in the My Ooma, I get the default connection tone on my phone.

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