Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#50106 by jsrobertso
Wed Mar 10, 2010 2:23 pm
RED OOMA LOGO CONTINUOUS RED FAST FLASH
THIS ERROR SHOWN ON ALL SETUP.OOMA.COM WEB PAGES

*** glibc detected *** ooma_cgi.cgi: munmap_chunk(): invalid pointer: 0xbe923ad3 *** ======= Backtrace: ========= /lib/libc.so.6[0x4011a30c] ooma_cgi.cgi(templateFreeMem+0x264)[0x14f8c] ooma_cgi.cgi[0xd404] ooma_cgi.cgi[0xa738] ooma_cgi.cgi[0xa4d8] /lib/libc.so.6(__libc_start_main+0x118)[0x400bf364] ======= Memory map: ======== 00008000-0002f000 r-xp 00000000 fe:03 148 /home/httpd/cgi-bin/ooma_cgi.cgi 00037000-00038000 rwxp 00027000 fe:03 148 /home/httpd/cgi-bin/ooma_cgi.cgi 00038000-0005d000 rwxp 00000000 00:00 0 [heap] 40000000-4001e000 r-xp 00000000 fe:03 708 /lib/ld-2.10.1.so 4001e000-40022000 rwxp 00000000 00:00 0 40022000-40023000 rwxs 00000000 00:08 0 /SYSV340300e8 (deleted) 40023000-40024000 rwxp 00000000 00:00 0 40025000-40026000 r-xp 0001d000 fe:03 708 /lib/ld-2.10.1.so 40026000-40027000 rwxp 0001e000 fe:03 708 /lib/ld-2.10.1.so 40027000-4002a000 r-xp 00000000 fe:03 798 /lib/libini.so 4002a000-40031000 ---p 00003000 fe:03 798 /lib/libini.so 40031000-40032000 rwxp 00002000 fe:03 798 /lib/libini.so 40032000-40033000 rwxp 00000000 00:00 0 40033000-40038000 r-xp 00000000 fe:03 788 /lib/libooma_util.so 40038000-4003f000 ---p 00005000 fe:03 788 /lib/libooma_util.so 4003f000-40040000 rwxp 00004000 fe:03 788 /lib/libooma_util.so 40040000-40042000 rwxp 00000000 00:00 0 40042000-40058000 r-xp 00000000 fe:03 881 /lib/libdict.so 40058000-4005f000 ---p 00016000 fe:03 881 /lib/libdict.so 4005f000-40060000 rwxp 00015000 fe:03 881 /lib/libdict.so 40060000-40063000 r-xp 00000000 fe:03 725 /lib/libopm.so 40063000-4006a000 ---p 00003000 fe:03 725 /lib/libopm.so 4006a000-4006b000 rwxp 00002000 fe:03 725 /lib/libopm.so 4006b000-4006c000 r-xp 00000000 fe:03 884 /lib/libmsg.so 4006c000-40074000 ---p 00001000 fe:03 884 /lib/libmsg.so 40074000-40075000 rwxp 00001000 fe:03 884 /lib/libmsg.so 40075000-40078000 r-xp 00000000 fe:03 794 /lib/libflate.so.1 40078000-4007f000 ---p 00003000 fe:03 794 /lib/libflate.so.1 4007f000-40080000 rwxp 00002000 fe:03 794 /lib/libflate.so.1 40080000-40089000 r-xp 00000000 fe:03 727 /lib/libshark-cgi.so.1 40089000-40091000 ---p 00009000 fe:03 727 /lib/libshark-cgi.so.1 40091000-40092000 rwxp 00009000 fe:03 727 /lib/libshark-cgi.so.1 40092000-40096000 rwxp 00000000 00:00 0 40096000-400a1000 r-xp 00000000 fe:03 889 /lib/libgcc_s.so.1 400a1000-400a9000 ---p 0000b000 fe:03 889 /lib/libgcc_s.so.1 400a9000-400aa000 rwxp 0000b000 fe:03 889 /lib/libgcc_s.so.1 400aa000-401e5000 r-xp 00000000 fe:03 888 /lib/libc-2.10.1.so 401e5000-401ec000 ---p 0013b000 fe:03 888 /lib/libc-2.10.1.so 401ec000-401ee000 r-xp 0013a000 fe:03 888 /lib/libc-2.10.1.so 401ee000-401ef000 rwxp 0013c000 fe:03 888 /lib/libc-2.10.1.so 401ef000-401f2000 rwxp 00000000 00:00 0 be90f000-be924000 rw-p 00000000 00:00 0 [stack]
#50110 by ntoy
Wed Mar 10, 2010 3:22 pm
Hello,

See if you are able to perform a factory reset on your telo. If your telo still doesn't recover, you
will need to return to the store for a replacement or contact our support line to RMA your unit.
#50124 by jsrobertso
Wed Mar 10, 2010 7:33 pm
Are these the correct steps to perform a factory reset?

Support had me perform the following tasks:
1) Power off for 30 seconds
2) Power on
3) Press the Trash and Stop buttons when the logo begins blinking.
#50126 by murphy
Wed Mar 10, 2010 7:36 pm
jsrobertso wrote:Are these the correct steps to perform a factory reset?

Support had me perform the following tasks:
1) Power off for 30 seconds
2) Power on
3) Press the Trash and Stop buttons when the logo begins blinking.

How to factory reset a Telo
========================

Since Telo firmware version 32829, the light sequence on factory reset is slightly different:

1. Power off the Telo unit, wait around 15 seconds, then power it back on,

2. When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time,

3. The logo should then flash alternatively BLUE and RED,

4. Release the 'Stop' and 'Trash' keys when the logo turns solid BLUE (not RED as it used to be), then it takes around 30 more seconds before it goes to step 5 (the play button light goes amber, the logo light goes off, ...) - be patient - DO NOT unplug the power otherwise the factory reset is not effective !!

5. The unit is factory reset and restarts by itself -- this is shown by the fact that line 1 and line 2 buttons turn blue, then next row (trash and envelope buttons) turns blue, then runway lighting on bottom row .....
#50131 by hpsan
Wed Mar 10, 2010 7:53 pm
I have the same thing:

*** glibc detected *** ooma_cgi.cgi: munmap_chunk(): invalid pointer: 0xbeaf6f99 *** ======= Backtrace: ========= /lib/libc.so.6[0x4011a30c] ooma_cgi.cgi(templateFreeMem+0x264)[0x14f8c] ooma_cgi.cgi[0xd9b0] ooma_cgi.cgi[0xa6a8] ooma_cgi.cgi[0xa4d8] /lib/libc.so.6(__libc_start_main+0x118)[0x400bf364] ======= Memory map: ======== 00008000-0002f000 r-xp 00000000 fe:04 148 /home/httpd/cgi-bin/ooma_cgi.cgi 00037000-00038000 rwxp 00027000 fe:04 148 /home/httpd/cgi-bin/ooma_cgi.cgi 00038000-0005d000 rwxp 00000000 00:00 0 [heap] 40000000-4001e000 r-xp 00000000 fe:04 708 /lib/ld-2.10.1.so 4001e000-40022000 rwxp 00000000 00:00 0 40022000-40023000 rwxs 00000000 00:08 0 /SYSV340400e8 (deleted) 40023000-40024000 rwxp 00000000 00:00 0 40025000-40026000 r-xp 0001d000 fe:04 708 /lib/ld-2.10.1.so 40026000-40027000 rwxp 0001e000 fe:04 708 /lib/ld-2.10.1.so 40027000-4002a000 r-xp 00000000 fe:04 798 /lib/libini.so 4002a000-40031000 ---p 00003000 fe:04 798 /lib/libini.so 40031000-40032000 rwxp 00002000 fe:04 798 /lib/libini.so 40032000-40033000 rwxp 00000000 00:00 0 40033000-40038000 r-xp 00000000 fe:04 788 /lib/libooma_util.so 40038000-4003f000 ---p 00005000 fe:04 788 /lib/libooma_util.so 4003f000-40040000 rwxp 00004000 fe:04 788 /lib/libooma_util.so 40040000-40042000 rwxp 00000000 00:00 0 40042000-40058000 r-xp 00000000 fe:04 881 /lib/libdict.so 40058000-4005f000 ---p 00016000 fe:04 881 /lib/libdict.so 4005f000-40060000 rwxp 00015000 fe:04 881 /lib/libdict.so 40060000-40063000 r-xp 00000000 fe:04 725 /lib/libopm.so 40063000-4006a000 ---p 00003000 fe:04 725 /lib/libopm.so 4006a000-4006b000 rwxp 00002000 fe:04 725 /lib/libopm.so 4006b000-4006c000 r-xp 00000000 fe:04 884 /lib/libmsg.so 4006c000-40074000 ---p 00001000 fe:04 884 /lib/libmsg.so 40074000-40075000 rwxp 00001000 fe:04 884 /lib/libmsg.so 40075000-40078000 r-xp 00000000 fe:04 794 /lib/libflate.so.1 40078000-4007f000 ---p 00003000 fe:04 794 /lib/libflate.so.1 4007f000-40080000 rwxp 00002000 fe:04 794 /lib/libflate.so.1 40080000-40089000 r-xp 00000000 fe:04 727 /lib/libshark-cgi.so.1 40089000-40091000 ---p 00009000 fe:04 727 /lib/libshark-cgi.so.1 40091000-40092000 rwxp 00009000 fe:04 727 /lib/libshark-cgi.so.1 40092000-40096000 rwxp 00000000 00:00 0 40096000-400a1000 r-xp 00000000 fe:04 889 /lib/libgcc_s.so.1 400a1000-400a9000 ---p 0000b000 fe:04 889 /lib/libgcc_s.so.1 400a9000-400aa000 rwxp 0000b000 fe:04 889 /lib/libgcc_s.so.1 400aa000-401e5000 r-xp 00000000 fe:04 888 /lib/libc-2.10.1.so 401e5000-401ec000 ---p 0013b000 fe:04 888 /lib/libc-2.10.1.so 401ec000-401ee000 r-xp 0013a000 fe:04 888 /lib/libc-2.10.1.so 401ee000-401ef000 rwxp 0013c000 fe:04 888 /lib/libc-2.10.1.so 401ef000-401f2000 rwxp 00000000 00:00 0 beae2000-beaf7000 rw-p 00000000 00:00 0 [stack]
#50132 by jsrobertso
Wed Mar 10, 2010 8:14 pm
murphy wrote:
jsrobertso wrote:Are these the correct steps to perform a factory reset?

Since Telo firmware version 32829, the light sequence on factory reset is slightly different:

1. Power off the Telo unit, wait around 15 seconds, then power it back on,

2. When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time,

3. The logo should then flash alternatively BLUE and RED,

4. Release the 'Stop' and 'Trash' keys when the logo turns solid BLUE (not RED as it used to be), then it takes around 30 more seconds before it goes to step 5 (the play button light goes amber, the logo light goes off, ...) - be patient - DO NOT unplug the power otherwise the factory reset is not effective !!

5. The unit is factory reset and restarts by itself -- this is shown by the fact that line 1 and line 2 buttons turn blue, then next row (trash and envelope buttons) turns blue, then runway lighting on bottom row .....


THANK YOU, that did the trick.

**Note**
After the factory reset, the lights were all dark. Just press the brightness button to turn them on again.
#50135 by wildbill
Wed Mar 10, 2010 8:33 pm
I just noticed this error on my telo just now using IE 7. I just closed the browser window and opened a new one and connected and I don't see this anymore.

--Bill

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