Turnaround time for emailed support questions?

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ray210
Posts: 14
Joined: Wed Mar 03, 2010 7:05 am

Turnaround time for emailed support questions?

Post by ray210 » Mon Mar 08, 2010 10:35 am

So my latest problem as a new Ooma user is that I've been billed $39.99 to port over my number from Verizon, but I signed-up for Premiere and chose a free port-over instead of the handset; I never authorized a separate port. Has this happened to anyone else? I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA! :|

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Turnaround time for emailed support questions?

Post by murphy » Mon Mar 08, 2010 11:03 am

Call them on the phone and select the option for the sales department.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: Turnaround time for emailed support questions?

Post by caseybea » Mon Mar 08, 2010 11:54 am

ray210 wrote: I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA! :|
I have emailed ooma three times, gave up when nobody replied, and I called instead. 4 weeks later, I got a reply to my first email to them.

That's right, a MONTH.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

ntoy

Re: Turnaround time for emailed support questions?

Post by ntoy » Mon Mar 08, 2010 12:33 pm

Hello ray210,

Unfortunately, email response times are not up to par at the moment. We are working as best we can to respond in a timely manner.

As for your account, there is only a porting charge. Please send me a personal email & I can add the difference
for annual premiere if you would like. Also, would need a greenlight, but let me know what your intentions are.

Thanks,
Norm

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