Yes, my idea is that if you want help from a user forum you need to give us a little more information. Can you tell us about how the features are acting / not acting as expected? If you read your post you will probably agree that we don't have a lot to go on. Multi Ring works for many of us - and I use remote retrieval all the time. Are you using the ooma voicemail or a voicemail system that is part of your phone? If the latter, you are correct, it will not currently work. And if you have a hub (white unit, not the black Telo) it will never work. Please give us some additional information (starting with what system you have) and we will try to help.BHicks wrote:Multi Ring Feature - Will not work!
Remote retrieval of voicemail messages - Will not work!
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
I'm using the Telo (black) unit with no additional handsets and I've set up the Ooma voicemail with a passord. I call in to my unit and per instructions (when call rolls to voice mail), enter *(PIN). Nothing happens. If the Ooma outgoing message is playing, it just continues. If I wait till the tone (leave message) and try the *PIN; I get an announcement that Ooma didn't recognize the message (or something like that) and it hangs up. The email forward feature works like a charm; I just simply cannot call my unit and retrieve messages.
As for the multi-ring function, I set the preference on my Ooma site (call forwarding, enable call forwarding, multi ring mode...with a call forwarding number of course). Calling my number however only rings the Telo unit; the forwarded number, my cell in this case, never rings.
IMHO, landline integration should only be used if you intend to keep the landline permanently, as several Ooma features will not work with it. I suggest you call customer service and have them set up your Ooma as stand-alone with a temporary Ooma number so you can test out all the features. You can, if desired, forward your landline (setup with your landline provider) to your temporary Ooma number until you port it over so inbound calls will ring on your Ooma.BHicks wrote:I integrated my landline desiring to make sure the 'service', actually worked before rolling over my Verizon number.
I then set up call forwarding to the Ooma number and was able to see that the calls were forwarded to it. I was also able to leave and retrieve messages but the multi-ring function is absent. I'm guessing this function will not work with a forwarded number (still works if I call the Ooma number directly) that the issue will disappear upon porting the landline number?
Also, since purchasing the unit, about one month ago, there have been a couple of times when the Ooma wouldn't answser; according to callers, it would ring and ring, the voice mail not picking up. Unit looked fine on each occassion, the unit returning to normal upon being disconnected from electricity and 'rebooted'. Any idea what may be causing this behavior? Would it be expected to continue upon landline porting?