Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#48521 by Tiger5353
Thu Feb 25, 2010 11:31 am
When i was still in my trail period of premier i had Multi-Ring enabled going to my cell phone. My trail has sense expired and i can no longer control call forward or multi-ring. I assumed that multi-ring would stop working when my trail expired but it hasn't. It still rings at both my ooma number and my cell phone and i can no longer disable it sense i can't get to the option any more now that my premier trail is expired.

Is this a problem i need to turn over to support? Or will some nice mod on the board see this and disable multi-ring for me sense i can't?

The reason i want it disabled is it now ask me to press 1 to connect the call and i would rather it just ring my ooma phone and not ask me that instead of having to press 1 to answer it.
#48528 by Bobby B
Thu Feb 25, 2010 11:50 am
Hi Tiger5353 - I've disabled the Multi-Ring option for you. For some reason the feature is sometimes not being disabled properly on a downgrade (bug 7658).
#48529 by Tiger5353
Thu Feb 25, 2010 11:53 am
My Thanks for a very quick fix Bobby B :)

Bobby B wrote:Hi Tiger5353 - I've disabled the Multi-Ring option for you. For some reason the feature is sometimes not being disabled properly on a downgrade (bug 7658).
#50482 by johnjsenn
Mon Mar 15, 2010 9:15 am
I am having the exact same issue. All calls are ringing into my work cell phone. I tried to log into my ooma to change it, but with my trial premier service being expired I could not change it back. Can you manually disable mine as well? The calls are a bit disruptive when I'm in the middle of a conference. :?
#52217 by abbythird
Sat Apr 03, 2010 3:27 pm
i have call forwarding to my cell and it does require to press 1 to accept, but lately it requires me to press 1 to answer the call.

is there a way to answer a call from my cell without press 1?

thanks,
#52218 by ntoy
Sat Apr 03, 2010 3:40 pm
Hello abbythird,

Currently I do not show MultiRing is enabled on either number in your account. If it were & you have it forwarding to your cell number, you have to press 1 to answer the call.

We are working on an enhancement in the future that would allow you to disable this.
#52319 by ntoy
Mon Apr 05, 2010 11:50 am
Hello blahzeblah,

Yes, currently an open bug in our system.
I manually disabled this for you.

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