Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#48526 by vishmd
Thu Feb 25, 2010 11:45 am
Same for me.....just sit and wait while they "escalate the issue" to upper level engineers. They said it had something to do with the number port and their software. My number has been ported for a few months and I had no problems until now. Very bizarre.
#48535 by vishmd
Thu Feb 25, 2010 12:12 pm
Outgoing calls work just fine; only incoming on primary line are affected. I can still receive calls on 2nd ooma line (I'm a premier service customer). Voicemail does NOT work for primary number; people get a "number unallocated and not in service" message. Call forward also not working for this primary number. :x :?:
#48538 by Bobby B
Thu Feb 25, 2010 12:21 pm
We're taking a look at this now - it's being treated as a high priority to resolve. The seems isolated to a single calling area.
#48617 by Rassi
Thu Feb 25, 2010 6:47 pm
Ok, they fixed it. About 8pm tonight we got about 4 calls from various people over the course of about 15 min - they were all people on their end testing it. They said they had something wrong with the switching. We seem to be fixed now.

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