Pick up on first ring

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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jfinni6914@aol.com
Posts: 5
Joined: Sun Jan 10, 2010 10:38 am

Pick up on first ring

Post by jfinni6914@aol.com » Sun Feb 07, 2010 10:14 am

I have a problem where if someone calls me on my Ooma number and I answer before the second ring I get, and they hear, fax machine type noises. I do not have a fax machine installed.

I also noticed my alarm system no longer dials out properly since converting my landline number. Not sure its a related problem or not. Ooma worked (tested 26 call-outs, connected 26 times) before. Now, it dials out, the service answers and then the "squaking" starts but never connects.

Any suggestions?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Pick up on first ring

Post by murphy » Sun Feb 07, 2010 11:07 am

jfinni6914@aol.com wrote: I have a problem where if someone calls me on my Ooma number and I answer before the second ring I get, and they hear, fax machine type noises. I do not have a fax machine installed.

I also noticed my alarm system no longer dials out properly since converting my landline number. Not sure its a related problem or not. Ooma worked (tested 26 call-outs, connected 26 times) before. Now, it dials out, the service answers and then the "squaking" starts but never connects.

Any suggestions?
Always wait until after the second ring to answer a phone. The caller ID information is transmitted between the first and second ring using either a 1200 or a 2400 baud modem (I forget the exact specs). This is universal, not just Ooma.
If you want caller ID you must wait until the second ring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jfinni6914@aol.com
Posts: 5
Joined: Sun Jan 10, 2010 10:38 am

Re: Pick up on first ring

Post by jfinni6914@aol.com » Sun Feb 07, 2010 11:27 am

Murphy - Thanks for the quick reply! I have never heard that (your advice). I never noticed my landline having a problem with first ring? Thanks for your advice :)

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Pick up on first ring

Post by amoney » Sun Feb 07, 2010 1:48 pm

murphy wrote:
jfinni6914@aol.com wrote: I have a problem where if someone calls me on my Ooma number and I answer before the second ring I get, and they hear, fax machine type noises. I do not have a fax machine installed.

I also noticed my alarm system no longer dials out properly since converting my landline number. Not sure its a related problem or not. Ooma worked (tested 26 call-outs, connected 26 times) before. Now, it dials out, the service answers and then the "squaking" starts but never connects.

Any suggestions?
Always wait until after the second ring to answer a phone. The caller ID information is transmitted between the first and second ring using either a 1200 or a 2400 baud modem (I forget the exact specs). This is universal, not just Ooma.
If you want caller ID you must wait until the second ring.
I dont think the question was regarding caller ID, even still, you should not hear anything fom the caller ID, I know what your saying, but even when I pick up the phone before the caller ID info displays I dont hear a computer transmission.

I would sugest that it may be the security system picking up. By default security system do not work well with Ooma.

Unplug your security system, and check if you hear the noise still.
Comcast > Telo > WRT54G

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