Forward All Calls not working

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cortcollins
Posts: 11
Joined: Mon Jul 20, 2009 8:33 am

Forward All Calls not working

Post by cortcollins » Wed Feb 03, 2010 8:26 am

I tried to forward my calls to an 800 number but found out that Ooma will not forward to a toll free number. I changed my toll free number to a local number 951.602.xxxx and the call is still not forwarded. I have the Forward setup as "Forward All Calls".

Please help as I have lost 1 weeks worth of calls.

cortcollins
Posts: 11
Joined: Mon Jul 20, 2009 8:33 am

Re: Forward All Calls not working

Post by cortcollins » Wed Feb 03, 2010 1:22 pm

Any suggestions? This should be easy enough to verify from Ooma's side.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Forward All Calls not working

Post by murphy » Wed Feb 03, 2010 1:32 pm

cortcollins wrote:Any suggestions? This should be easy enough to verify from Ooma's side.
Is there anyone at the forwarded number to answer the call and press 1?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

cortcollins
Posts: 11
Joined: Mon Jul 20, 2009 8:33 am

Re: Forward All Calls not working

Post by cortcollins » Thu Feb 04, 2010 9:37 am

No there is not someone on the other end of the call that can answer the call. The call is forwarded to a hosted PBX where normally the auto attendant would answer the call. When I do forward my Ooma number to the Hosted PBX, the call just rings indefinitely.

Is there a work around for this?

Cort

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Forward All Calls not working

Post by murphy » Thu Feb 04, 2010 10:22 am

The only workaround for now is to set up forwarding on internet outage and then disconnect your Ooma from the internet.
That will fix incoming but makes outgoing calls a problem.

It is hoped that at some point the press 1 to accept the call will be made optional.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

cortcollins
Posts: 11
Joined: Mon Jul 20, 2009 8:33 am

Re: Forward All Calls not working

Post by cortcollins » Thu Feb 04, 2010 4:09 pm

I have 2 scouts and 1 hub for a total of 3 Ooma phone numbers. The 1 number I want to forward to my Virtual PBX is on one of the scouts. Can I just disconnect that specific scout from my hub and setup "Forward Calls on Internet Outage" to point to my Virtual PBX number? I do need access to my 2 other Ooma phone numbers for incoming/outgoing calls.

BTW: Thanks for your help.

Cort

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Forward All Calls not working

Post by murphy » Thu Feb 04, 2010 7:47 pm

cortcollins wrote:I have 2 scouts and 1 hub for a total of 3 Ooma phone numbers. The 1 number I want to forward to my Virtual PBX is on one of the scouts. Can I just disconnect that specific scout from my hub and setup "Forward Calls on Internet Outage" to point to my Virtual PBX number? I do need access to my 2 other Ooma phone numbers for incoming/outgoing calls.

BTW: Thanks for your help.

Cort
I just tried it and the call went to voice mail.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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