Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#44442 by MsCoulter
Fri Jan 29, 2010 1:00 pm
I have the ooma hub and was wondering what happens if it breaks under warranty? How long am I without service until it can be replaced? Is there anyway to have the number forwarded while waiting for replacement? Should I purchase another hub as a standby? If I purchase another hub, when does its warranty become active, on the purchase date or on the setup date? Just trying to think ahead and prepare for the worst...any suggestions are appreciated.
#44445 by murphy
Fri Jan 29, 2010 1:08 pm
If you have Premier you can forward your number any time that you want in my.ooma.com.
Even if you don't have Premier you will eventually be able to forward on network outage, which you would have if the ooma box was dead.
#44450 by MsCoulter
Fri Jan 29, 2010 1:18 pm
murphy wrote:If you have Premier you can forward your number any time that you want in my.ooma.com.
Even if you don't have Premier you will eventually be able to forward on network outage, which you would have if the ooma box was dead.


How soon is "eventually"? Is there an ETA on that?

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