Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#44272 by melgrant
Thu Jan 28, 2010 1:25 pm
My Ooma handset won't ring -- I can't pick up incoming calls. It says that DND is on. I went online to the support site and it says that to take DND off, you push the envelope button for 2 seconds. That's not working. How do I get DND off?
#44278 by Mike-o-Matic
Thu Jan 28, 2010 1:54 pm
Do you happen to have a Telo? If so, try holding it longer. The Telo quickstart guide says THREE seconds. I'd try four or five!! Can't hurt.
#44287 by murphy
Thu Jan 28, 2010 3:00 pm
Don't completely cover the envelope button with your finger. Push and hold it until the color changes from red to blue.
#44289 by hurl03
Thu Jan 28, 2010 3:11 pm
melgrant wrote:My Ooma handset won't ring -- I can't pick up incoming calls. It says that DND is on. I went online to the support site and it says that to take DND off, you push the envelope button for 2 seconds. That's not working. How do I get DND off?


Can't each telo handset have DND activated independently?

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