A member porting a number to Ooma needs to fill out an loa, This information is included in an Ooma email, The information needs to be filled out correctly. The email also states to send the loa an copy of you phone bill using email or Fax as a return.jkjflee wrote:They gave a ticket # last week the scheduled date of the port. Last week was week # 3. Today is week # 4 and they still cant tell me anything about the port. It would be nice if someone could tell you and knows what is going on. Instead of "we dont know" and "I will forward the ticket on". Leaves a person feeling there is no hope.
If you did like I said in this posting your porting will go through without problems. I suggest you look on how you ported.
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Please complete the attached LOA and follow the instructions on returning a copy back to ooma. In addition, we are also going to need a copy (by fax or email as a computer scan) of your phone bill showing your name, address and account number.
The sooner you provide us with this information, the sooner we can start the porting process. The porting process takes a few weeks to complete.
If the data Ooma transmits to the old phone company does not exactly match their records, they are going to ignore it.
If the phone number to be ported has an anti-slamming code in place, that code is also needed.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
I just had my port completed yesterday with no problems. I will admit that I agree, Ooma should be more communicative than they are. I got my first email saying they got my request, the estimated date was 1/27 for the port, and that I would get a confirmation from Ooma once Cox acknowledged the request and agreed to the date, I never got that. But about a week before my port I did get other emails from Ooma saying my port was happening on the 27th, but in no communication from Ooma was I told that Cox had acknowledged the port request.
Thats the one thing I keep hearing over and over, Ooma CS is subpar and that is one thing I agree with from my previous limited experience with the CS.
Cox / Ooma Telo / Apple AEBS (Time Capsule) / Ooma Handset / Premier
CompTia A+ CE
MCITP: Windows 7 Enterprise