Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#43334 by davidm
Fri Jan 22, 2010 10:04 am
I checked my online account listing and found the following today after signing up yesterday:

"403153 PREAUTH OOMA INC OOMA INC CAUS $10"

I already went ahead and cancelled the premium trial. I am assuming that this is just a hodl to verify that my card was valid. At least I sincerely hope so. I think you should better disclose this $10 hold to people on signup because it does hold the money and some people might end up overdrawn if they keep their balance low and use their account for other things.

Incidently when does Ooma release this hold and how often do they do this?
#43347 by hpepper
Fri Jan 22, 2010 10:57 am
I can verify that it is a temprary hold. The $10 charge stayed on my Visa card for 4 days - it stayed in pending then just disappeared.

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