$10 hold/preauth on signup?

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davidm
Posts: 33
Joined: Thu Jan 21, 2010 7:18 pm

$10 hold/preauth on signup?

Post by davidm » Fri Jan 22, 2010 10:04 am

I checked my online account listing and found the following today after signing up yesterday:

"403153 PREAUTH OOMA INC OOMA INC CAUS $10"

I already went ahead and cancelled the premium trial. I am assuming that this is just a hodl to verify that my card was valid. At least I sincerely hope so. I think you should better disclose this $10 hold to people on signup because it does hold the money and some people might end up overdrawn if they keep their balance low and use their account for other things.

Incidently when does Ooma release this hold and how often do they do this?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: $10 hold/preauth on signup?

Post by Groundhound » Fri Jan 22, 2010 10:15 am

I suspect it's just to confirm card validity and will not show up on your statement.

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: $10 hold/preauth on signup?

Post by hpepper » Fri Jan 22, 2010 10:57 am

I can verify that it is a temprary hold. The $10 charge stayed on my Visa card for 4 days - it stayed in pending then just disappeared.

davidm
Posts: 33
Joined: Thu Jan 21, 2010 7:18 pm

Re: $10 hold/preauth on signup?

Post by davidm » Fri Jan 22, 2010 11:02 am

Thanks for the quick clarification. :)

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