Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#42985 by bryanlyle
Thu Jan 21, 2010 1:02 pm
Both Telo and Hub just came back online. Hopefully it will last this time.

*** EDIT: Nevermind - Down again
Last edited by bryanlyle on Thu Jan 21, 2010 1:08 pm, edited 1 time in total.
#42986 by Dennis P
Thu Jan 21, 2010 1:04 pm
We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.
#42999 by teamalls
Thu Jan 21, 2010 1:14 pm
I noticed it around 4pm EST. I tried rebooting the system. Unplugging, turning off the modem give it 30 seconds and plug in and turn the modem back on. So far so good.
#43000 by Groundhound
Thu Jan 21, 2010 1:14 pm
Thanks for the update, Dennis. My Telo went up and down for a while, but is back up now.
#43001 by funone46
Thu Jan 21, 2010 1:15 pm
Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.


Thanks Dennis. Things are up for now.
#43003 by bryanlyle
Thu Jan 21, 2010 1:20 pm
Back up and stable now.

Ugh. Down again @ 4:30pm
Last edited by bryanlyle on Thu Jan 21, 2010 1:29 pm, edited 1 time in total.
#43004 by ml1
Thu Jan 21, 2010 1:20 pm
Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.


Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?
#43013 by Dennis P
Thu Jan 21, 2010 1:33 pm
ml1 wrote:Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?


Maintenance that would be service impacting is done during early morning maintenance windows. This was not supposed to be service impacting, so we'll need to re-evaluate our criteria after we know what went wrong.
#43018 by highq
Thu Jan 21, 2010 1:38 pm
Just spoke to CS, they've had many calls on this.

"A system update is in progress", I was told, just wait it out.

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