Ooma down ?

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bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Ooma down ?

Post by bryanlyle » Thu Jan 21, 2010 1:02 pm

Both Telo and Hub just came back online. Hopefully it will last this time.

*** EDIT: Nevermind - Down again
Last edited by bryanlyle on Thu Jan 21, 2010 1:08 pm, edited 1 time in total.
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Dennis P
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Re: Ooma down ?

Post by Dennis P » Thu Jan 21, 2010 1:04 pm

We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.

Candysse
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Joined: Mon Dec 21, 2009 4:10 pm

Re: Ooma down ?

Post by Candysse » Thu Jan 21, 2010 1:10 pm

Happening here in SoCal, too. :o Forwarding to cell phone!

teamalls
Posts: 1
Joined: Thu Jan 21, 2010 1:11 pm

Re: Ooma down ?

Post by teamalls » Thu Jan 21, 2010 1:14 pm

I noticed it around 4pm EST. I tried rebooting the system. Unplugging, turning off the modem give it 30 seconds and plug in and turn the modem back on. So far so good.

Groundhound
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Location: Atlanta, GA

Re: Ooma down ?

Post by Groundhound » Thu Jan 21, 2010 1:14 pm

Thanks for the update, Dennis. My Telo went up and down for a while, but is back up now.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Ooma down ?

Post by funone46 » Thu Jan 21, 2010 1:15 pm

Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.
Thanks Dennis. Things are up for now.
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bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Ooma down ?

Post by bryanlyle » Thu Jan 21, 2010 1:20 pm

Back up and stable now.

Ugh. Down again @ 4:30pm
Last edited by bryanlyle on Thu Jan 21, 2010 1:29 pm, edited 1 time in total.
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ml1
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Joined: Thu Jan 21, 2010 12:47 pm

Re: Ooma down ?

Post by ml1 » Thu Jan 21, 2010 1:20 pm

Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.
Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?

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Dennis P
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Re: Ooma down ?

Post by Dennis P » Thu Jan 21, 2010 1:33 pm

ml1 wrote:Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?
Maintenance that would be service impacting is done during early morning maintenance windows. This was not supposed to be service impacting, so we'll need to re-evaluate our criteria after we know what went wrong.

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highq
Posts: 421
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Location: New York, NY

Re: Ooma down ?

Post by highq » Thu Jan 21, 2010 1:38 pm

Just spoke to CS, they've had many calls on this.

"A system update is in progress", I was told, just wait it out.

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