I could listen to their voicemail, view their call logs and had complete control over their settings, personal information and password/security question.
Has anyone else encountered this situation or have any idea how it could have happened?
Needless to say, I now have zero confidence in Ooma protecting my account and personal information.
If so, it was probably already activated and used to make calls, and the seller never cleaned up their account (or never even visited my.ooma.com). Ooma, Inc. would have no way of knowing about this, and it wouldn't be their fault.
Just an idea.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.
To test if this other account was active I called their number from my cell phone and that call appeared in their logs. The voice mail I had access to was as recent as 1/8/2010 and as early as 11/20/2009. The call logs I can view span from 11/16/2009 to today.
To access my account I opened a different browser (Chrome) and was able to log in with my phone number and password. At this point I have the other account open in Firefox and my account open in Chrome. Firefox was set to remember my password and I had accessed My Ooma many times without any issues.
Again, zero confidence in their website security.
I'd send a screenshot of the other account by PM to Dennis P and/or Bobby B. http://www.ooma.com/forums/memberlist.php?mode=leadersJuanDiablo wrote: At this point I have the other account open in Firefox and my account open in Chrome. Firefox was set to remember my password and I had accessed My Ooma many times without any issues.
I think your issue is beyond the scope of these forums. I'd interact directly with Ooma on this one. All we can do here is speculate, and speculation isn't going to solve this issue. Ooma would be better able to address your specific issue, and be able to trace the account, Mac address of the hardware, email address, phone numbers, etc.
I have firefox 3.5.6 and no issues.
I can only assume there is a issue on Ooma's end (account specific) that is exposed when using your version of firefox.
What has customer service have to say about this?