Just for the record I did receive a call back from Ooma customer service regarding a issue I had.med458 wrote:Customer service is so bad, it is just unbelievable. Their words and their tone make you believe they want to help you but they either 1) do not want to help you and are lying, or 2) are unable to help due to some other unknown issue. I question their sincerity however, because they promise to call you back after they resolve an issue, but never do call you back. They should at least call back to inform you they can't help you, if they promised they would call you back.
When my mother first got OOMA, she could not make or receive calls for the life of her. OOMA tech support had no answers for her at all. They all promised they would call her back. They gave timeframes "we will call you back within 24 hours". They NEVER called her back. She finally got things working after I told her to disable the firewall in her cable modem/router. Why would they not call my mother back? Why couldn't they tell her to try that simple solution? Disappointing, shameful, and dishonorable.
Now my issue is that I submitted a port request back on about the 29th of December. That same day, I submitted a port request for my wife's phone with a prepaid cellular company called Net10. How long did it take Net10 to complete the port request? ABOUT 3 HOURS (SAME DAY). How long did it take the fail ooma porting team to complete my port? THEY STILL HAVEN'T DONE IT. They said it would be done by 1-14. Then I receive an email indicating that because they failed to collect all the necessary information from me, it will take 2 extra weeks! Unbelievable!!! The problem is they needed my Verizon account number. Net10 asked for this online when I requested the port, but I guess amateur-hour OOMA porting department just plans on delaying everyone's port for weeks and weeks. They can do it in hours like Net10 did if they actually care enough to provide anything resembling good service.
So I called and emailed on 1-14 to make sure it would be completed on 1-14. I spoke with a "supervisor" who said he would do his best to get it done. Did they get it done? Of course not. He said he would call me back within 48 hours, but I'm not holding my breath on that, given my mom's experience.
They know I have a deadline to get the port completed because I have to cancel my Verizon service very soon to avoid excessive early termination fees. They could help me and get the port done right away if they wanted to. Such incredible FAIL!
But I agree that Ooma does have issues.
There is a reason why landline porting take longer than cellular numbers. Bottom line it is out of Ooma's control.
(I see others have chimmed in with the same answer).
I dont understand your early cancellation fees... typically you avoid early cancellation fees after a deadline, not before. Did you just get a verizon number and are in a 30 day cancel window???
I am getting the sense that it is out of Ooma's control and/or not all the blame belongs to Ooma.