fax machine use

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NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

fax machine use

Post by NB2A » Sun Jan 10, 2010 8:27 am

I have discovered that a fax machine will not work to send a fax.I think it has something to do with the Ooma chime at the start of a call but have not been able to confirm that.

I have used this fax before without issues on my cable phone line. :x

Anyone have fax issues?

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: fax machine use

Post by murphy » Sun Jan 10, 2010 10:18 am

Turn off the connection tone in My.Ooma.
Set the fax machine to 9600 baud.
Turn off ECM in the fax machine.
Precede all fax calls with *99 pause
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: fax machine use

Post by NB2A » Sun Jan 10, 2010 12:36 pm

The connection tone will not disable even though its set that way under preferences.I tried that before along with 10 digit dialing and neither seem to be saved.

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: fax machine use

Post by daet » Sun Jan 10, 2010 1:00 pm

NB2A wrote:The connection tone will not disable even though its set that way under preferences.I tried that before along with 10 digit dialing and neither seem to be saved.
Clear your browser's cache, and try again - I've had that problem before.
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: fax machine use

Post by murphy » Sun Jan 10, 2010 1:08 pm

NB2A wrote:The connection tone will not disable even though its set that way under preferences.I tried that before along with 10 digit dialing and neither seem to be saved.
The Ooma jingle that you hear when you pick up the phone is not the connection tone and can't be disabled. The connection tone plays when your called party answers their phone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: fax machine use

Post by amoney » Sun Jan 10, 2010 5:47 pm

murphy wrote:
NB2A wrote:The connection tone will not disable even though its set that way under preferences.I tried that before along with 10 digit dialing and neither seem to be saved.
The Ooma jingle that you hear when you pick up the phone is not the connection tone and can't be disabled. The connection tone plays when your called party answers their phone.
Ditto.

I thought it was obnoxious that it is default to hear it twice.
Comcast > Telo > WRT54G

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: fax machine use

Post by NB2A » Sun Jan 10, 2010 7:00 pm

Ok so its 2 tones normally then. I think with the first tone then that is still an issue for me then

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: fax machine use

Post by amoney » Sun Jan 10, 2010 9:40 pm

murphy wrote:Turn off the connection tone in My.Ooma.
Set the fax machine to 9600 baud.
Turn off ECM in the fax machine.
Precede all fax calls with *99 pause
To confirm you use the recommended setup?

What exactly is happening, can you manually dial out. Thus the question is it a dialing issue or a transmission issue?

Additionally what model fax machine do you have?
Comcast > Telo > WRT54G

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: fax machine use

Post by NB2A » Mon Jan 11, 2010 8:06 am

I can manually dial out fine. The fax machine is an older sharp that cannot adjust baud rate.It is what it is then.Its the timing and packet loss that seems to be the issue.

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: fax machine use

Post by NB2A » Thu Jan 21, 2010 11:38 am

I cannot get the Ooma tone to disable and the timing seems to be an issue as well. I am not fond of having to buy a new fax machine machine just to use Ooma :x

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