My Caller ID shows someone else's name; not my own.

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nyforever
Posts: 2
Joined: Fri Jan 08, 2010 2:01 pm

My Caller ID shows someone else's name; not my own.

Post by nyforever » Fri Jan 08, 2010 9:38 pm

When will it be transferred to my name? I called my father, and he told me the caller ID showed up as someone else.

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: My Caller ID shows someone else's name; not my own.

Post by bw1 » Fri Jan 08, 2010 9:47 pm

See here: https://www.ooma.com/support/knowledgeb ... am-display

If it doesn't update in 3-4 weeks, I would call CS.

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: My Caller ID shows someone else's name; not my own.

Post by bryanlyle » Sat Jan 09, 2010 4:13 am

My AT&T cell phone started showing someone else's name about a month ago. Worked fine up until that point. I guess I should contact CS.
follow me on twitter: @bryanlyle

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: My Caller ID shows someone else's name; not my own.

Post by bw1 » Sat Jan 09, 2010 7:51 am

bryanlyle wrote:My AT&T cell phone started showing someone else's name about a month ago. Worked fine up until that point. I guess I should contact CS.
You mean when you call the cell phone from your Ooma phone?

Doesn't the cell phone get its caller id name from the contacts in the cell phone itself?

If not, I would think you would want to call AT&T customer service.

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nebebo
Posts: 36
Joined: Sat Dec 26, 2009 1:27 pm
Location: Salt Lake City, Utah

Re: My Caller ID shows someone else's name; not my own.

Post by nebebo » Sat Jan 09, 2010 3:03 pm

Hey,
Could someone PLEASE help me.
I have had ooma now since december 22nd. my caller id shows a different name. I contacted ooma after 2 full business days. they looked at the data base and said it was fine and give it another 3 or 4 days and it should fix its self or they would create a trouble ticket. well its now been 21/2 weeks, called ooma back and they said to give it another 2 full business weeks then call back if its not fixed. Mean while I did a name & number search for the person that shows up on peoples caller Id and he lives 2 blocks from me.

How long will it take to update the name?
Do I need to change my name to match ooma's caller id?
Last edited by nebebo on Sat Jan 09, 2010 3:37 pm, edited 1 time in total.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: My Caller ID shows someone else's name; not my own.

Post by Groundhound » Sat Jan 09, 2010 3:23 pm

nebebo wrote:Hey,
Could someone PLEASE help me.
I have had ooma now since december 22nd. my caller id shows a different name. I contacted ooma after 2 full business days. they looked at the data base and said it was fine and give it another 3 or 4 days and it should fix its self or they would create a trouble ticket. well its now been 3 1/2 weeks, called ooma back and they said to give it another 2 full business weeks then call back if its not fixed. Mean while I did a name & number search for the person that shows up on peoples caller Id and he lives 2 blocks from me.

How long will it take to update the name?
Do I need to change my name to match ooma's caller id?
I'd give it another week at least before starting to worry. Dec. 22 to today is 2 1/2 weeks.

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: My Caller ID shows someone else's name; not my own.

Post by bryanlyle » Sat Jan 09, 2010 4:22 pm

No. When I call my Ooma systems from my cell phone it shows a different name.
follow me on twitter: @bryanlyle

PetalumaRealtor
Posts: 26
Joined: Mon Jan 04, 2010 4:08 pm

Re: My Caller ID shows someone else's name; not my own.

Post by PetalumaRealtor » Sat Jan 09, 2010 5:00 pm

It sounds that the problem is with your cellphone carrier, not Ooma. Ooma just displays what your cellphone is sending. :|

shedberg
Posts: 23
Joined: Wed Dec 23, 2009 9:46 am

Re: My Caller ID shows someone else's name; not my own.

Post by shedberg » Sun Jan 10, 2010 12:11 pm

My second line shows a number that is not mine when I call out. I googled the number and it is a telemarketer number - go figure. The secod line is an Ooma number - not ported.

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