Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#40720 by BobB
Thu Jan 07, 2010 4:58 pm
For some reason the premere was taken off my account. I am paid up until Dec. 2010. I wish someone would look into it so I can get the features I paid for. I called and talked to a service rep.

Service ticket # CS26095

I hope someone will look into it.

Thanks,
Bob
#40756 by joeed2
Thu Jan 07, 2010 7:12 pm
Another service ticket in the black hole...

Can we get access to view the ticket database online? View status, query other tickets, etc.?

I'd rather have Ooma deploy that first, before iPhone apps and stuff like that.
#40915 by BobB
Fri Jan 08, 2010 4:30 pm
Still no premere.
How hard could it be to make it right?
Wonder if they will credit the days they are not giving me what I paid for.

Bob
#40925 by amoney
Fri Jan 08, 2010 5:52 pm
Hey I think I just found a easter egg in my.ooma -slight humor

I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
#41032 by BobB
Sat Jan 09, 2010 9:20 am
amoney wrote:Hey I think I just found a easter egg in my.ooma -slight humor

I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.



Maybe if I call that number I'll get better service. I still don't have the premere service that I paid for.

This is twice in 3 months of using Ooma that things aren't right. I hope this level of service doesn't continue.
I love what Ooma is trying to do. I just hope they can pull it off.

Bob
#41035 by murphy
Sat Jan 09, 2010 9:34 am
That number goes direct to the sales department.
#41165 by BobB
Sun Jan 10, 2010 8:49 am
Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.

Bob
#41215 by bw1
Sun Jan 10, 2010 3:06 pm
BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.

Bob


Text message or email notification of voicemail is not a premier feature.
#41267 by hteinlin
Sun Jan 10, 2010 9:58 pm
bw1 wrote:
BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.

Bob


Text message or email notification of voicemail is not a premier feature.


Really? I thought the voicemail forwarding and multi ring features were premier features?
#41270 by R-T-B
Sun Jan 10, 2010 10:29 pm
hteinlin wrote:
bw1 wrote:
BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.

Bob


Text message or email notification of voicemail is not a premier feature.


Really? I thought the voicemail forwarding and multi ring features were premier features?


I'm pretty sure they are.

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