Number port pending, going on 2 months - help!

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real1056
Posts: 2
Joined: Sat Jan 02, 2010 5:54 pm

Number port pending, going on 2 months - help!

Post by real1056 » Sat Jan 02, 2010 6:03 pm

I bought and hooked up OOMA on 11/10/09 and paid the $39.99 to xfer my existing home number. It was my understanding that I would be notfied by email when the number port takes place but I have not heard from OOMA even after inquiring about the status last month. I have now been billed by Vonage (old VOIP provider) for 2 months now since it was my understanding that I should wait until the number is ported before canceling the old phone service. I assume when my number is ported that the OOMA temp number will go away (I have basic not Premier) and that my existing number will begin to show up on caller ID of phones I am calling, e.g. my cell phone. Does anyone know how to check on the status of a number port or to get OOMA to respond with an update on the status when emailing customer service? The FAQ said the number port should take under 3 weeks, i.e. not months.

thanks john

real1056
Posts: 2
Joined: Sat Jan 02, 2010 5:54 pm

Re: Number port pending, going on 2 months - help!

Post by real1056 » Sat Jan 02, 2010 6:18 pm

I also noticed that OOMA had not sent me a confirmation within the 5 days of me sending the LOA (Letter of Authorization); now I am wondering whether they received it. Also, I am now trying to find to find it again on the OOMA site but can't seem to locate it. Does anyone know where the LOA (Letter of Authorization) link on OOMA is?

thanks john

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Number port pending, going on 2 months - help!

Post by murphy » Sun Jan 03, 2010 5:12 am

My LOA form came as an attachment in an email. That was last February so their procedures may have changed since then.

You can't cancel your Vonage service before the port is complete or you will probably lose your number.

My port took 3 weeks and the email telling me when it would happen arrived the day after the port was complete.

At two months, you need to call and get a status report on the port.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Potts
Posts: 84
Joined: Wed Dec 30, 2009 6:42 pm

Re: Number port pending, going on 2 months - help!

Post by Potts » Sun Jan 03, 2010 8:39 am

murphy is correct, as of the end of Dec. 09, the LOA attachments are sent email. I recieved mine on Dec 30 09. I still have my AT&T number until porting is complete.
Setup Dec. 2009. Cable Modem, (Hub and Scout purchase Amazon.Com) Router (Linksys WRT5465S2) Ooma Premier.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Number port pending, going on 2 months - help!

Post by amoney » Sun Jan 03, 2010 11:27 pm

I (after an inital issue with Ooma website) requested a port via the purchase premier with free number port the first week of December 2009, during that online request I filled out the web form and received a email confirmation 2 days later I think. After that it went exactly as described. Port completed in 3 weeks.

You will have to call and follow up.
Comcast > Telo > WRT54G

erickinsella
Posts: 2
Joined: Fri Feb 19, 2010 7:51 am

Re: Number port pending, going on 2 months - help!

Post by erickinsella » Fri Feb 19, 2010 7:56 am

I requested a port via the purchase premier with free number port earlier this week. However, site crashed in the middle of the purchase. It appears that I have premier now but I wasn't sent the LOA. Anyone have a link?

Cheers.

mthomtech
Posts: 317
Joined: Fri Mar 06, 2009 4:46 pm
Location: Plano, Texas

Re: Number port pending, going on 2 months - help!

Post by mthomtech » Fri Feb 19, 2010 11:24 am

I'd definitely give them a call to get that taken care of.
Ooma Customer since March 2009
Ooma Hardware: Hub/Scout(2) and Telo
Premier Member

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Number port pending, going on 2 months - help!

Post by amoney » Fri Feb 19, 2010 3:14 pm

It appears the online LOA or send in fax method varies depending upon your carrier/location.

In your case you need to call support.
Comcast > Telo > WRT54G

erickinsella
Posts: 2
Joined: Fri Feb 19, 2010 7:51 am

Re: Number port pending, going on 2 months - help!

Post by erickinsella » Sun Feb 21, 2010 6:59 am

I will contact them on Monday. Thanks for the info...

vishmd
Posts: 9
Joined: Wed Feb 24, 2010 6:40 pm

Re: Number port pending, going on 2 months - help!

Post by vishmd » Thu Feb 25, 2010 11:53 am

My situation was unusual in that my port took a very long time. I requested the port on 7/13/09 and it didn't happen till 10/2/09 (2 1/2 months). I constantly was on the phone with support and they said it was an issue with the previous carrier (windstream) not releasing the number in a timely manner. Be patient and it should happen soon, but contact support to let them know your concerns.

Since yesterday night though I am unable to receive any calls on my ooma number (says number "not in service"). Ooma claims it is a software glitch at their end on the ported number. My secondary number (I have ooma premier) works fine. I hope this is fixed very soon.

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