Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#38212 by dprince
Mon Dec 21, 2009 1:22 pm
I have DSC home alarm system that allows me to arm & disarm my house alarm from a remote phone.
In order to do this I first call my home phone#, I let it ring once & hang-up, I then call back & alarm system says "Hello", at this point I need to press "***" to access my alarm system. OOMA will not let alarm system see (***) so my system says goodbye & I can not access my alarm system by remote phone. Does it have anything to do with the way OOMA deals with DTMF?
I had to go back to VONAGE (which is also a VOIP & works fine with my alarm)but would rather use OOMA if I could find a solution. I do not used a landline & do not want to pay cell service. please help, thanks.
#38226 by The Picard
Mon Dec 21, 2009 3:49 pm
If you have the Hub, you're out of luck as the Hub doesn't support inbound DTMF tones. The Telo is supposed to support them but I don't think the firmware has caught up to the promised features as of yet. I could be wrong.
#38229 by dprince
Mon Dec 21, 2009 4:24 pm
I had the OOMA Telo so maybe their might be an upgrade soon?
Thanks

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