Thanks for the suggestion. Yes! this is what I thought first time. But, there are 2 things:amoney wrote:
1. Cancel Ooma altogether and go to the competition.
2. Dispute via your Credit Card.
Yes your right your getting awfull support, but there are alternatives. You dont need to get this worked up. I would not.
1. I've already paid $250 for ooma hub and scout, If I cancel now, that money will go in waste.
2. Frankly, I've no issues with ooma as a telephone service. It is awesome. I love all the features and and what ever they are offering.
It is the customer service which sucks. They are really dumb people to take people's call. They can not solve/fix any thing, they always forward your issue to next level of support and they never let you speak with them.
I remember earlier 6-8 months back they had exceptionally good tech-people, who used to answer people's call. Now, it is no more there..