Re: Positive Experience: Number Porting Complete
Posted: Mon Jan 25, 2010 3:02 pm
After my negative experience with AT&T, I have my doubts that it is at all possible for the reps at AT&T to decouple DSL from a POTS line in preparation for a port away from their service.Mike-o-Matic wrote:#5: If you use DSL, be sure to make arrangements so that you don't lose your DSL when its "anchor" landline is decommissioned.
I spent almost an hour on the phone with an AT&T rep prior to initiating the port to Ooma trying to make that happen. The rep assured me that his way of doing it would work. Even so, they disconnected my DSL unexpectedly and told me it would take an entire week to correct their mistake. Instead of waiting their week, I didn't wait an entire day before I got Cable Modem Service up and running and as soon as I did that, I initiated the port with Ooma.
In my proactive session with the AT&T rep, he also supposedly set up the service to switch my line over to a new number on measured-rate service just for my home security system as soon as the port went through. Instead of doing that, 5 days after the port was complete, AT&T disconnected my POTS line!
Now I've gotten my security system monitoring switched to an Internet-based hardware setup that doesn't use POTS. And thanks to their own fumbling, instead of being a minimal AT&T customer, I am a former AT&T customer.
Everything about the transition on Ooma's end has been stellar. Everything about the transition on AT&T's end was a nightmare. I expected better, after all of those years and hundreds of dollars my family sent to their company.
My two pieces of advice if you're porting away from AT&T DSL... expect AT&T to be unable to deliver what they promise and have the phone number of an alternative broadband provider handy! You will probably need it.