System Preferences is Blank

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: System Preferences is Blank

Post by Groundhound » Mon Dec 14, 2009 9:16 am

hteinlin wrote:Paid annual, Ooma Hub with Problem
Doesn't look like we're going to ID any common factor from the user perspective.

rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Tue Dec 15, 2009 1:45 pm

Come on Ooma..........fix this problem. People have been talking about it for days.

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: System Preferences is Blank

Post by Bobby B » Tue Dec 15, 2009 3:28 pm

Sorry about the delay - we've been able to recreate the problem here. I think it affects previous Premier trial users who have recently subscribed to Premier. I think we should get a fix for this one this week.
Bobby B

rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Tue Dec 15, 2009 8:12 pm

Bobby, thanks for looking into this. Just for the record, I activated Ooma in November and signed on to Premier the very next day. So I didn't use the trial Premier for very long. Things worked fine until this past weekend and all of a sudden the system preference in My Ooma stopped working.

canaanskier
Posts: 14
Joined: Wed Dec 16, 2009 4:40 pm

Re: System Preferences is Blank

Post by canaanskier » Wed Dec 16, 2009 4:44 pm

I'm experiencing the same problem of the calling preferences remaining blank. I had a trial to Premier for just a couple of hours before signing up for Premiere. Not a problem yet as I waiting for a number port but hope its fixed when I'm ready to use Ooma.

Oremus
Posts: 13
Joined: Fri Dec 04, 2009 7:41 am
Location: Richmond, Virginia USA

Re: System Preferences is Blank

Post by Oremus » Wed Dec 16, 2009 5:40 pm

Nothing under System Preferences for me either. Started yesterday, Dec 15, 2009.

hpsan
Posts: 28
Joined: Thu Dec 17, 2009 7:56 am

Re: System Preferences is Blank

Post by hpsan » Thu Dec 17, 2009 6:23 pm

I discovered the identical problem immediately after the last build. I have tried FireFox 5.0, IE7, and Google Chrome, but it did not make a difference.

Joshua
Posts: 5
Joined: Mon Nov 30, 2009 11:39 pm

Re: System Preferences is Blank

Post by Joshua » Thu Dec 17, 2009 10:22 pm

Same problem with the system preference page. I'm an annual premier subscriber, accesing My.Ooma thru Firefox. Noticed this right after the 15th & after I installed the Telo handset (don't lnow if it have anything to do with it).

12/20/09:
It's been a week since this little bug happened, didn't think it would be this big of a deal to get it fixed to keep customers happy. :?
Last edited by Joshua on Sun Dec 20, 2009 3:29 pm, edited 1 time in total.

hottea
Posts: 5
Joined: Sun Dec 13, 2009 10:49 am

Re: System Preferences is Blank

Post by hottea » Fri Dec 18, 2009 8:50 am

Same problem with me for a week now.

rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Fri Dec 18, 2009 8:11 pm

OK Ooma, time to fix it. I've been waiting over a week. So have many other people. I want to go into preferences and change something. So can you fix it????????????

Post Reply