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Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 7:32 pm
by rwh1955
Not working for me using Firefox or IE7. This has got to be a Ooma problem. Hopefully they will look into it on Monday.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 8:33 pm
by dtalwar
It is an Ooma problem --- I checked the html source for both the Telo page (where it doesn't work) and the Hub page (where it works) --- and the Telo page doesn't have the fields for 'Ooma connection tone' and the '10-digit dialing' in the source itself. So, something is not right at the server end.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 9:01 pm
by Groundhound
dtalwar wrote:It is an Ooma problem --- I checked the html source for both the Telo page (where it doesn't work) and the Hub page (where it works) --- and the Telo page doesn't have the fields for 'Ooma connection tone' and the '10-digit dialing' in the source itself. So, something is not right at the server end.
Weird that it's not there for you. Must be some access issue that yields a different result for that web page for different customers. The code is there in my case and yields:
syspref.jpg
syspref.jpg (78.45 KiB) Viewed 2173 times

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 9:21 pm
by dtalwar
Yes, I see everything but the two fields on the page. The word 'Calling' is the only thing that appears between the two horizontal lines.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 10:22 pm
by The Picard
This is an Ooma problem. Like everyone is mentioning, everything was fine up until the last my.ooma update.
This is what appears on my screen:

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 11:02 pm
by hteinlin
This is my screen as well... Noticed it just the same time they updated the new Contacts feature.

Re: System Preferences is Blank

Posted: Mon Dec 14, 2009 5:25 am
by Groundhound
No doubt it is an Ooma problem, not browser related. Within some subset of Ooma Telo users the problem occurs, but not for all. There are, AFAIK, at least three Telo user categories: Basic, Premier Trial, and Paid Premier. I'm paid Premier and I don't see the problem. Are there any other paid Premier users who are having the problem?

Re: System Preferences is Blank

Posted: Mon Dec 14, 2009 7:03 am
by dtalwar
I am Paid Premier and have the problem.

Re: System Preferences is Blank

Posted: Mon Dec 14, 2009 7:58 am
by Groundhound
dtalwar wrote:I am Paid Premier and have the problem.
So much for that theory. Obviously there is some other account level distinction that loads the correct page for some users but not for others. I don't know why it would make a difference, but my paid Premier is annual, not month-to-month or lifetime, FWIW.

Re: System Preferences is Blank

Posted: Mon Dec 14, 2009 9:08 am
by hteinlin
Paid annual, Ooma Hub with Problem