Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#37134 by rwh1955
Sun Dec 13, 2009 7:32 pm
Not working for me using Firefox or IE7. This has got to be a Ooma problem. Hopefully they will look into it on Monday.
#37141 by dtalwar
Sun Dec 13, 2009 8:33 pm
It is an Ooma problem --- I checked the html source for both the Telo page (where it doesn't work) and the Hub page (where it works) --- and the Telo page doesn't have the fields for 'Ooma connection tone' and the '10-digit dialing' in the source itself. So, something is not right at the server end.
#37147 by Groundhound
Sun Dec 13, 2009 9:01 pm
dtalwar wrote:It is an Ooma problem --- I checked the html source for both the Telo page (where it doesn't work) and the Hub page (where it works) --- and the Telo page doesn't have the fields for 'Ooma connection tone' and the '10-digit dialing' in the source itself. So, something is not right at the server end.

Weird that it's not there for you. Must be some access issue that yields a different result for that web page for different customers. The code is there in my case and yields:

syspref.jpg
syspref.jpg (78.45 KiB) Viewed 1778 times
#37148 by dtalwar
Sun Dec 13, 2009 9:21 pm
Yes, I see everything but the two fields on the page. The word 'Calling' is the only thing that appears between the two horizontal lines.
#37150 by The Picard
Sun Dec 13, 2009 10:22 pm
This is an Ooma problem. Like everyone is mentioning, everything was fine up until the last my.ooma update.
This is what appears on my screen:
Attachments
myoomaprefs.JPG
myoomaprefs.JPG (30.83 KiB) Viewed 1773 times
#37153 by hteinlin
Sun Dec 13, 2009 11:02 pm
This is my screen as well... Noticed it just the same time they updated the new Contacts feature.
Attachments
Untitled.jpg
Untitled.jpg (31.38 KiB) Viewed 1773 times
#37162 by Groundhound
Mon Dec 14, 2009 5:25 am
No doubt it is an Ooma problem, not browser related. Within some subset of Ooma Telo users the problem occurs, but not for all. There are, AFAIK, at least three Telo user categories: Basic, Premier Trial, and Paid Premier. I'm paid Premier and I don't see the problem. Are there any other paid Premier users who are having the problem?
#37177 by Groundhound
Mon Dec 14, 2009 7:58 am
dtalwar wrote:I am Paid Premier and have the problem.

So much for that theory. Obviously there is some other account level distinction that loads the correct page for some users but not for others. I don't know why it would make a difference, but my paid Premier is annual, not month-to-month or lifetime, FWIW.

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