System Preferences is Blank

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The Picard
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Joined: Mon Nov 23, 2009 6:36 pm
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System Preferences is Blank

Post by The Picard » Fri Dec 11, 2009 2:58 pm

Noticed a day or two back that the System Preferences page only has the word "calling" on it and nothing else. Anyone else experiencing this?
Jeffrey P. Picard
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rocketbill
Posts: 6
Joined: Mon Oct 26, 2009 5:04 pm

Re: System Preferences is Blank

Post by rocketbill » Sun Dec 13, 2009 10:59 am

I am having the same problem, and contacted support. They just called back to report they believe the problem is solved and yet the page remains blank. Here is what I know to date: the page is blank when using either Firefox OR IE, clearing the cookies in Firefox for OOMA did not correct the problem, nor did restarting the computer. Finally, using another computer produces the same blank page, eliminating my computer as the source of the problem. In my conversation with support they reported the System Preferences page appeared normal on their end. Obviously, the have some more work to do on this.
Anybody have any suggestions?

rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Sun Dec 13, 2009 2:01 pm

I'm having the same problem. I can't get in to system preferences. I was Ok doing this last week, but for the last two days all I get is the blank screen (with the exeception of the word calling). Nothing on the page works. If I hit SAVE I get a error message. Any suggestions.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: System Preferences is Blank

Post by murphy » Sun Dec 13, 2009 2:06 pm

It works fine for me.
Do you have the latest version of "Flash" installed?
Customer since January 2009
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rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Sun Dec 13, 2009 2:25 pm

Like I said, it worked for me last week and now I'm having the same problem as these other guys. I don't know if I have the latest version of flash or not, but last week I could get into system preferences and for the last two days I can't. That's all I know.

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: System Preferences is Blank

Post by dtalwar » Sun Dec 13, 2009 4:47 pm

Same here for me ... nothing under system preferences. I think it started happening after the last my.ooma build.

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: System Preferences is Blank

Post by jmassimilla » Sun Dec 13, 2009 4:52 pm

Mine is working as it should using IE8.
Customer since Feb 2009
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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: System Preferences is Blank

Post by WayneDsr » Sun Dec 13, 2009 5:12 pm

Works fine here with IE8, FireFox, and Google Chrome.

Wayne

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: System Preferences is Blank

Post by dtalwar » Sun Dec 13, 2009 5:29 pm

It is working ok for my Hub account but not my Telo account and it is the same browser, IE8, that I am using to access both accounts. So, it has to be something in my.ooma.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: System Preferences is Blank

Post by Groundhound » Sun Dec 13, 2009 6:40 pm

Works in my Telo account with Firefox.

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