My Ooma Billing Information Borked

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nitecourt
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My Ooma Billing Information Borked

Post by nitecourt » Fri Dec 11, 2009 8:15 am

I tried to update my CC information since my card expired in May. I entered all the new info and checked the service address is my billing address. Clicked save and got

Billing address successfully saved
Credit card successfully saved

And then all my old CC info magically re-appeared in the fields as before I updated it. :shock:

ntoy

Re: My Ooma Billing Information Borked

Post by ntoy » Fri Dec 11, 2009 9:02 am

Hello,

Unfortunately, this is an open issue we are aggressively working to resolve.

You can contact one of our support folks & they would be able to update the information manually.

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Dennis P
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Re: My Ooma Billing Information Borked

Post by Dennis P » Fri Dec 11, 2009 9:17 am

It looks like the save is actually successful, but the website is showing the old information. We are looking into it.

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Bobby B
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Re: My Ooma Billing Information Borked

Post by Bobby B » Fri Dec 11, 2009 4:40 pm

This should be resolved now.
Bobby B

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