Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#34632 by tfomth
Tue Nov 24, 2009 7:07 pm
yesterday my caller id stopped working, i've reset the box and router no effect, any suggestions, thx
#34634 by bw1
Tue Nov 24, 2009 7:11 pm
tfomth wrote:yesterday my caller id stopped working, i've reset the box and router no effect, any suggestions, thx


Incoming or outgoing caller id?
#34741 by bw1
Wed Nov 25, 2009 1:37 pm
This shouldn't matter, but do you have Premier or were you on the Premier trial that expired recently?

You have the Ooma Hub/Scout combo, not the Telo, correct?

Did you port your number or are you using an Ooma supplied number?

What kind of phone do you have it connected to? A cordless system? More than one?
#34788 by sdynes
Wed Nov 25, 2009 6:09 pm
I am having the same problem with my inbound Caller ID. It is not showing anything on my cordless phone system. I have a Telo system that I just got going yesterday (Nov 24th).
#34797 by Lee
Wed Nov 25, 2009 7:07 pm
I had the same problem. I got my Telo three weeks ago and had outgoing CID but nothing on incoming calls. Evidently it takes awhile to get going again once you setup Ooma. just got my incoming CID back today.
Last edited by Lee on Thu Nov 26, 2009 7:16 am, edited 1 time in total.
#34822 by bw1
Wed Nov 25, 2009 10:10 pm
Please post the cordless phone systems you're having this problem on.

Perhaps we can find some commonality.
#34827 by tfomth
Wed Nov 25, 2009 11:10 pm
We have ooma core not premium. Caller ID worked for over 5 months. It just stopped the other day.
It doesn't show on either of our dish receivers or Uniden wireless or V-tech cordless phones.
#35572 by bw1
Wed Dec 02, 2009 1:02 pm
Perhaps the V-Tech is a problem. Have you tried another phone?

I always get caller id on my Panasonic and AT&T cordless phones.

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