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Blue tab turns red every few days

Posted: Tue Nov 17, 2009 3:59 pm
by abogandidi
Can anyone explain why my ooma hub will periodically need to be reset? I occasionally come home and see the blinking red tab. When I unplug my ooma, router, and modem to reset, everything works fine.

My current configuration:

AT&T DSL -> SpeedStream Modem -> Airport Extreme Router -> ooma

I've tried putting the ooma before the router, but when this problem occurs my home network goes down. Any advice would be appreciated.

Re: Blue tab turns red every few days

Posted: Tue Nov 17, 2009 4:11 pm
by murphy
Check the configuration in your DSL modem to make sure it is set to stay connected all of the time. The default for many DSL modems is to disconnect when nothing is happening.

Re: Blue tab turns red every few days

Posted: Thu Nov 19, 2009 2:47 pm
by abogandidi
Thanks for the reply. I'm still working on figuring out how to configure the modem but it always seems to be online and connected. Perhaps I'm getting brief service outages periodically. Meanwhile...off to reset the darn thing again!

Re: Blue tab turns red every few days

Posted: Fri Nov 20, 2009 7:11 am
by glenroebuck
Could be the modem but try putting the ooma before the router

so

AT&T DSL -> SpeedStream Modem -> ooma -> Airport Extreme Router

the ooma device has a built in firewall/Qos device - as does the airport. You want the ooma to have a direct connection to the ineternet. It could be that your airport router so some how dropping the connection and causing the oooma device to drop.

Re: Blue tab turns red every few days

Posted: Fri Nov 20, 2009 8:41 am
by abogandidi
glenroebuck wrote:Could be the modem but try putting the ooma before the router

so

AT&T DSL -> SpeedStream Modem -> ooma -> Airport Extreme Router

the ooma device has a built in firewall/Qos device - as does the airport. You want the ooma to have a direct connection to the ineternet. It could be that your airport router so some how dropping the connection and causing the oooma device to drop.
I kind of figured that the router might have something to do with this, since unplugging the router and the ooma would be enough to reset it. My initial configuration was the same as you suggested, but when the ooma went offline, the router was not getting a signal either. At least now, my wireless network stays up while my ooma crashes. Do you think my ooma is just defective?

Re: Blue tab turns red every few days

Posted: Fri Nov 20, 2009 9:39 am
by Groundhound
Sounds like your hub is unable to self re-register with Ooma after it loses connection. Does your modem have a built-in firewall? If so can you disable it?

Re: Blue tab turns red every few days

Posted: Sun Nov 22, 2009 10:55 am
by abogandidi
Groundhound wrote:Sounds like your hub is unable to self re-register with Ooma after it loses connection. Does your modem have a built-in firewall? If so can you disable it?
My web-based modem configuration tool does not allow me to access or modify firewall functions. However, it is set so that the connection supposedly never times-out. Knock on wood, but that dreaded red light has not come on in a couple of days... :D

Re: Blue tab turns red every few days

Posted: Mon Nov 23, 2009 6:36 am
by MWPollard
My ISP takes the Internet connection down for a little while in the night every now and then, They're probably implementing upgrades or performing regular maintenance. The blue light comes back on after a while. They probably figure few users are actually using it at 1AM.

Re: Blue tab turns red every few days

Posted: Tue Dec 15, 2009 4:52 am
by abogandidi
After about three weeks of a constant connection, it's happening again. Daily. Does anyone know if the ooma core system carries a warranty? I couldn't find any info on the box or in the manuals.

Re: Blue tab turns red every few days

Posted: Tue Dec 15, 2009 6:35 am
by murphy
abogandidi wrote:After about three weeks of a constant connection, it's happening again. Daily. Does anyone know if the ooma core system carries a warranty? I couldn't find any info on the box or in the manuals.
https://www.ooma.com/support/knowledgeb ... e-warranty