How do I get rid of Premier when trial expires?

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Bob859
Posts: 51
Joined: Fri Aug 28, 2009 9:54 pm
Location: Minnesota

How do I get rid of Premier when trial expires?

Post by Bob859 » Sat Oct 24, 2009 4:24 am

My Premier trial will expire in three days and I want to get rid of it. I cannot find a way to cancel it from my account. How do I get rid of it before I am charged for it?

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Leeway
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Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: How do I get rid of Premier when trial expires?

Post by Leeway » Sat Oct 24, 2009 4:51 am

If you don't pay for Premier, it will disappear all by itself when your free trial time expires.

It doesn't stay there and you won't get charged.

hpepper
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Location: Columbus, Ohio

Re: How do I get rid of Premier when trial expires?

Post by hpepper » Sat Oct 24, 2009 6:47 am

Leeway wrote:If you don't pay for Premier, it will disappear all by itself when your free trial time expires.

It doesn't stay there and you won't get charged.
Well, to clarify, new customers are required to put in a credit card during activation and Ooma will automatically bill the credit card for Premiere once Premiere runs out UNLESS you opt out. I know this is what happens to new custoemrs now... not sure exactly when they started this.

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Leeway
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Location: North of Milwaukee WI

Re: How do I get rid of Premier when trial expires?

Post by Leeway » Sat Oct 24, 2009 1:07 pm

hpepper wrote:
Leeway wrote:If you don't pay for Premier, it will disappear all by itself when your free trial time expires.

It doesn't stay there and you won't get charged.
Well, to clarify, new customers are required to put in a credit card during activation and Ooma will automatically bill the credit card for Premiere once Premiere runs out UNLESS you opt out. I know this is what happens to new custoemrs now... not sure exactly when they started this.

Ohmy, thanks hpepper!! I obviously am not up to date on that opt-out new option.

Donna

tommies
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Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: How do I get rid of Premier when trial expires?

Post by tommies » Sat Oct 24, 2009 1:20 pm

hpepper wrote:
Leeway wrote:If you don't pay for Premier, it will disappear all by itself when your free trial time expires.

It doesn't stay there and you won't get charged.
Well, to clarify, new customers are required to put in a credit card during activation and Ooma will automatically bill the credit card for Premiere once Premiere runs out UNLESS you opt out. I know this is what happens to new custoemrs now... not sure exactly when they started this.
This is bad, IMHO, the premier should be an opt-in service.
tommies

inrame
Posts: 354
Joined: Mon Feb 09, 2009 5:58 am
Location: Mouse-House, Florida

Re: How do I get rid of Premier when trial expires?

Post by inrame » Sun Oct 25, 2009 10:55 am

fyi... here is a link to the knowledge base about this very subject... http://www.ooma.com/support/knowledgeba ... ial-period

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Bobby B
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Re: How do I get rid of Premier when trial expires?

Post by Bobby B » Mon Oct 26, 2009 10:13 am

Thanks for the link - I've updated the article with some additional info.
inrame wrote:fyi... here is a link to the knowledge base about this very subject... http://www.ooma.com/support/knowledgeba ... ial-period
Bobby B

inrame
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Re: How do I get rid of Premier when trial expires?

Post by inrame » Mon Oct 26, 2009 12:45 pm

Bobby B wrote:Thanks for the link - I've updated the article with some additional info.
inrame wrote:fyi... here is a link to the knowledge base about this very subject... http://www.ooma.com/support/knowledgeba ... ial-period
an excellent enhancement!

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