networkingman wrote:Yes but it's probably only a matter of time this company is left in the dust by another company that actually provides technical support. I am a Premiere customer, actually paying for this service, and it's been five days since I've reported my problem. I'm getting very frustrated, to the point I might file a BBB complaint.
Instead of threats, why don't you state your "beef"; may be someone here on these forums might know the solution!
If you had ooma since Feb 2009, you must be now in the black... making profit and not paying any telcos bill.
Let's be serious now; if you can find a better deal and product similar to ooma; why don't you give it a try; and see how much better it is.
Anger and Threats don't solve anything![/quote]
Let me just say this, when Ooma is working (the basic functionality is working just fine) it works great. I paid to be a Premiere member because I wanted additional functionality. It's not working and hasn't worked in over a week. I've had Ooma since December of 2008, and had an issue back in February that took a month to fix. The treatment was the same and yes it EVENTUALLY got fixed. I know they've spent tons of money on infrastructure. I guess I wish they would spend a little more on support. And no, I am not one of those customers that calls for every little thing. I think having paid extra to have the Blacklist functionality (among others) and now having it completely useless, well I deserve to complain. I own my own business and if my PAYING customer has a complaint, I do anything I can to resolve it. From Ooma, you get silence after e-mails, phone calls and forum postings. I'm not off base here.[/quote]
I've never had a problem with customer service. They are a lot nicer than at and t used to be as well.