Voicemail is back? Kudos to Ooma!

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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Voicemail is back? Kudos to Ooma!

Post by WayneDsr » Wed Oct 21, 2009 10:14 am

According to Rich Buchanan from the Ooma Blog:
An overwhelming percentage of the feedback was negative about removing voice mail. We do listen to our customers, so Ooma voicemail is going back into the product effective immediately (applies to all purchases made since the feature set changed 10/1/09 too). Ooma Hub, Ooma Hub/Scout, and Ooma Telo customers will have the built in web based voice mail with local, remote, or web based access just like before.
Nice job Ooma. Thanks for listening to the folks. This is the reason I think ooma WILL SUCCEED!

Wayne

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Voicemail is back? Kudos to Ooma!

Post by Aveamantium » Wed Oct 21, 2009 10:16 am

AGREED!! GOOD JOB GUYS!!!! :D
Go AVS!

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Voicemail is back? Kudos to Ooma!

Post by Groundhound » Wed Oct 21, 2009 10:18 am

Good move!

c_koby
Posts: 33
Joined: Sun Mar 08, 2009 7:03 pm
Location: Louisville, KY

Re: Voicemail is back? Kudos to Ooma!

Post by c_koby » Wed Oct 21, 2009 10:28 am

A very wise decision. Its refreshing to see a company that listens to its customers. :D :D :D

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: Voicemail is back? Kudos to Ooma!

Post by dtalwar » Wed Oct 21, 2009 12:54 pm

Woohoo! Good job ooma!!!

321liftoff
Posts: 3
Joined: Wed Oct 21, 2009 3:46 pm

Re: Voicemail is back? Kudos to Ooma!

Post by 321liftoff » Wed Oct 21, 2009 3:47 pm

I assume that Caller-ID name resolution is still part of the premier package?

ydnar723
Posts: 356
Joined: Sun Mar 15, 2009 4:07 pm
Location: Maine...yes that place in between Canada and Boston

Re: Voicemail is back? Kudos to Ooma!

Post by ydnar723 » Fri Oct 23, 2009 5:01 pm

Very smart choice, I am glad that Ooma does listen and even though the feedback was listened to, that the reaction from Ooma was quick.

Now when Ooma says they listen...they really do!

lchan
Posts: 32
Joined: Wed Oct 14, 2009 7:52 am

Re: Voicemail is back? Kudos to Ooma!

Post by lchan » Sat Oct 24, 2009 4:48 am

I am also glad that existing features are not taken away. I use mostly my own answering machine and the Ooma voice mail is just for backup when the Internet or power at my house fails.

On the other hand, I am a bit worried. There are on going discussion on the business model and long time survival of Ooma and we all understand that it needs constant stream of income to sustain the on going support and growth. Right now Premier subscription is the main source of income to the company.

I think the taking away of voice mail was an attempt to have more paid subscriptions. $50 for voice mail feature will make Premier service at $99 (or $119) that have all the features including an instant 2nd line looks like a bargain.

Now, that wish at Ooma evaporated. Hope they can come up with something that they can have stable income but not upset the existing installed base.

Of course we like to have everything (including all new upcoming features) free forever. On the other hand, we also need Ooma to be able to stay in business for years (decades) to come.

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