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Hello,

I just installed an Ooma Hub and am unable to log in to MyOoma. I get the following error page:

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We're sorry, but something went wrong (500)
We're sorry, there was a problem processing the page.
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Is it down?

Are you connecting to

http://my.ooma.com

Note the dot between my and ooma.

It appears to be down for me also.

Works fine for me.

I used OOMA for a few month now. Since it changed from Lounge to My Ooma, I had difficulties to login. Everytime I tried, it says "The change you wanted was rejected.Maybe you tried to change something you didn't have access to."

I called customer service, he said it will be fixed in a few HOURS, but not WEEKS pass by, I still can not access.

What's wrong there?

Works fine for me.

I used OOMA for a few month now. Since it changed from Lounge to My Ooma, I had difficulties to login. Everytime I tried, it says "The change you wanted was rejected.Maybe you tried to change something you didn't have access to."

I called customer service, he said it will be fixed in a few HOURS, but not WEEKS pass by, I still can not access.

What's wrong there?

Works fine for me.

Are you using just the 10 digits of your phone number?
No dashes, spaces, parentheses are allowed.
Do not let a browser auto-complete the entry.

Hi joebettywu - can you try logging in again?

I used OOMA for a few month now. Since it changed from Lounge to My Ooma, I had difficulties to login. Everytime I tried, it says "The change you wanted was rejected.Maybe you tried to change something you didn't have access to."

I called customer service, he said it will be fixed in a few HOURS, but not WEEKS pass by, I still can not access.

Hi, Bobby,

Yes, this time I can log in. But my Premier time was lost. I suppose to have 180 days from the day (Aug 3rd) I purchased on Costco.com plus another 180 days for a friend referral since Sep 28th. Now it only shows me 90 days

Hi joebettywu - can you try logging in again?

I used OOMA for a few month now. Since it changed from Lounge to My Ooma, I had difficulties to login. Everytime I tried, it says "The change you wanted was rejected.Maybe you tried to change something you didn't have access to."

I called customer service, he said it will be fixed in a few HOURS, but not WEEKS pass by, I still can not access.