Unable to Access MyOmma

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Posts: 2
Joined: Thu Oct 15, 2009 6:10 pm

Re: Unable to Access MyOmma

Post by ATP » Thu Oct 15, 2009 6:14 pm

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Posts: 2
Joined: Sat Dec 05, 2009 9:39 am
Location: Santa Cruz, CA

Registered but Not Connecting.

Post by theschnack » Sat Dec 05, 2009 10:04 am

I have the same problem as reported by others, including LetterK's (edited to fit my problem below).

Situation: At this point the modem which is connected to my Ooma hub and then my router came back up with internet service. However, my Ooma hub came up with a solid 1 and 2 lights and a flashing Ooma tab.

I checked setup.ooma.com and this is what I get:

Your ooma Network is DISCONNECTED

Internet: Connected
Ooma Core: Connecting, please wait...
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled

When I log in MyOoma, Ooma believes I have active, working service.

So I’m left with no phone service and a working internet connection. I’ve tried resetting multiple times, but I’m still at the same place.

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