Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#24318 by ngster
Mon Oct 05, 2009 5:44 pm
I wanted to port my existing phone number but when it comes time to enter in the billing information, a page error comes up and says it is unable to process the page. I've also tried going through the account and adding the billing information there, but the problem appears again. Please fix. Thanks
#24408 by bbourque
Tue Oct 06, 2009 7:18 am
I am having the same problem. Just tried calling OOMA support via phone. It says "press 1 for technicial support", which doesn't do anyting. However, if you press "2" for sales it works......
#24507 by kjd
Tue Oct 06, 2009 2:01 pm
I'm having the same problem updating billing information and checking out (for prepaid international calling).
#24525 by ajw522
Tue Oct 06, 2009 2:40 pm
bbourque wrote:I am having the same problem. Just tried calling OOMA support via phone. It says "press 1 for technicial support", which doesn't do anyting. However, if you press "2" for sales it works......


You have to wait for the automated thing to stop talking. After she says, "for sales inquiries, please press 2," then you can press 1 for technical support.
#24591 by kmd
Tue Oct 06, 2009 5:23 pm
I have a same problem. I tried to create my billing informaiton this morning, but I could not. Then I tried it again this evening and failed. I called Ooma support, but nobody answers my call after 15 mins, so I gave up. I hope that the system will be fixed and/or someone let me know how to finish my order.
#24602 by Bobby B
Tue Oct 06, 2009 5:47 pm
Are you seeing any specific error message when trying to update your billing information?
#115480 by Locomotive Inc
Tue Dec 17, 2013 4:18 pm
"ERROR
There was a problem updating your credit card. Please check your information and try again."

Unable to change the charge card associated with the account - does the system not accept Visa business debit cards?
#121271 by PadsProject
Sun Jul 13, 2014 8:49 am
Same error here !
"ERROR
There was a problem updating your credit card. Please check your information and try again."

Since I moved recently, I figured it might be an error with the security system of my card (the address must be identical).

I double-checked all my info, try different writings of my street (only street name, with hyphens, with "rue" at the beginning since I live in a french-speaking area, in caps lock, etc...), of my phone number (daytime, nighttime, with/without spaces)...

Tried Visa and Mastercard, with the webpage of each company to be sure the address is correct.
No go, I still get the error...

Since it's for paying the monthly taxes, it's a kind of an emergency... and I don't think I'm fluent enough in English to call and speak and explain to someone...

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