Can't Log Into My Ooma

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
mjrude
Posts: 1
Joined: Tue Oct 06, 2009 2:00 pm

Re: Can't Log Into My Ooma

Post by mjrude » Tue Oct 06, 2009 2:07 pm

I reset my password several times but that was not the problem. My problem: I had a trailing space in my telephone number - and this caused a mismatch in the data base. Every time I tried to login, I just clicked and pulled my number up again from the form which had the trailing space character from the first time I entered it. A better parser might have avoided this problem - it should have told me that my number was in the incorrect format - not that my number and password did not match.

In any case, I can log in now.

closson
Posts: 1
Joined: Sat Aug 22, 2009 4:24 pm

Re: Can't Log Into My Ooma

Post by closson » Tue Oct 06, 2009 4:26 pm

i have the same problem. Can not Log Into My Ooma. Will not let me reset my password. Says number and email address not found. Have been trying to log in since Sunday. Need some kelp.

closson

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Can't Log Into My Ooma

Post by southsound » Tue Oct 06, 2009 5:14 pm

I wonder if this problem is caused by a "bug" we discovered in the old version of the lounge - now My Ooma. In the lounge you could enter a password of any length - but the system would only store the first 10 characters of that password. If your password was 11 or more characters long, when you tried to use it to log in it would not recognize it as correct and you would get the wrong number or password message. If you have been using a longer password that 10 characters, try shortening it and let us know what happens. :cool:
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niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Can't Log Into My Ooma

Post by niknak » Tue Oct 06, 2009 6:04 pm

"The change you wanted was rejected.
Maybe you tried to change something you didn't have access to."

as of today, I still cannot access My Ooma. I hope Bobby or Dennis sees this?
Thanks

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Can't Log Into My Ooma

Post by Bobby B » Tue Oct 06, 2009 6:24 pm

Sorry niknak - we'll try to get the fix for your login issue tomorrow. I'll send you an email or reply on this thread when it's in place.
niknak wrote:"The change you wanted was rejected.
Maybe you tried to change something you didn't have access to."

as of today, I still cannot access My Ooma. I hope Bobby or Dennis sees this?
Thanks
Bobby B

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Can't Log Into My Ooma

Post by niknak » Tue Oct 06, 2009 6:33 pm

Thanks Bobby I know you've been real busy lately, I don't log in often, but I want to be sure all is working ok

hubertc
Posts: 4
Joined: Sat Oct 03, 2009 7:50 am

Re: Can't Log Into My Ooma

Post by hubertc » Wed Oct 07, 2009 10:21 am

Still haven't been able to log in to My Ooma since the evening of 10/2.

"The change you wanted was rejected.
Maybe you tried to change something you didn't have access to."

Please help! I just purchased my Ooma hub and scout on 10/2 and haven't been able to configure my settings in My Ooma.

Thank you.

dyehya
Posts: 15
Joined: Mon Oct 05, 2009 2:07 pm

Re: Can't Log Into My Ooma

Post by dyehya » Wed Oct 07, 2009 12:41 pm

Sorry for the harsh post the other day but it is very frustrating when you are talking to support that is there to help you and they don't really listen to what you have to say and read off the "Procedure" even when you tell them you already did it. I tried it again today and late last night and I was able to log in...now I am having a really weird issue but not related to log-in so I won't post it here. Also is there a reason why none of my browsers can check and see if your security certificate for the site has been revoked? Anyway thanks for continually fixing people's ongoing problems!

hubertc
Posts: 4
Joined: Sat Oct 03, 2009 7:50 am

Re: Can't Log Into My Ooma

Post by hubertc » Wed Oct 07, 2009 12:43 pm

Thanks Bobby. It works now.

What was the problem?

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Can't Log Into My Ooma

Post by Bobby B » Wed Oct 07, 2009 12:49 pm

We went overboard with validating addresses on the accounts -- in your case there was a billing address with just a first and last name, but no street address info.

We're going to re-work our address validation architecture so that the login doesn't bomb out if there's an invalid address.
hubertc wrote:Thanks Bobby. It works now.

What was the problem?
Bobby B

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