Can't Log Into My Ooma

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
sonnyp
Posts: 3
Joined: Mon Oct 05, 2009 4:38 pm

Re: Can't Log Into My Ooma

Post by sonnyp » Mon Oct 05, 2009 4:47 pm

I activated my service yesterday, the password I created wouldn't log me in. I did the "Forgot Password" link and got a temp one that works, but when I try to update the password I get a failure. Yesterday it was the forbidden resource error. Today it varies between "passwords do not match", some sort of page unavailable, etc. This is pretty basic web stuff that should've never made it into a public release, so I will be disappointed if this isn't resolved soon.

tm0445
Posts: 15
Joined: Mon Oct 05, 2009 5:48 am

Re: Can't Log Into My Ooma

Post by tm0445 » Mon Oct 05, 2009 4:47 pm

Still can not log in -- same message.
-- are we furthe messed up by innocently requesting a temp. password? (I have done so during one of my attempts at logging in over last weekend)

drae
Posts: 2
Joined: Sun Oct 04, 2009 5:50 am

Re: Can't Log Into My Ooma

Post by drae » Mon Oct 05, 2009 5:34 pm

Still getting the "We're sorry, there was a problem processing the page" error. C'mon Ooma. It's been several days without access.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't Log Into My Ooma

Post by murphy » Mon Oct 05, 2009 5:56 pm

I can log into My Ooma with all four of my phone numbers.

Are you connecting to https://my.ooma.com/

Are you entering your phone number as exactly 10 digits with no dashes, no leading 1, no spaces, no parentheses?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

johnny H
Posts: 1
Joined: Mon Oct 05, 2009 5:55 pm

Re: Can't Log Into My Ooma

Post by johnny H » Mon Oct 05, 2009 6:01 pm

I activated my ooma past Saturday. Since than I have not been able to log in to my ooma for the same reason mentioned above. The first rep. told me to wait a couple of hours and now after speaking to them yesterday, they gave me a ticket number CS170067. What does ticket do to resolve this issue? Nothing so far. I am porting my number from AT&T VoIP service that's shutting down by Oct. 20th. At&t tells me as long as Ooma asks my number to be ported before that, they will reserve the number. I mean I just want to log in and make a request for my number to be ported. Is that too much to ask? I must say the initial experience as Ooma customer is NOT satisfying AT ALL. :x :x

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Can't Log Into My Ooma

Post by niknak » Mon Oct 05, 2009 6:13 pm

...I am porting my number from AT&T VoIP service that's shutting down by Oct. 20th...
...At&t tells me as long as Ooma asks my number to be ported before that, they will reserve the number. I mean I just want to log in and make a request for my number to be ported...
If you have not requested the port yet,you should not have a date certain that your AT&T service will be shut down otherwise you risk losing internet access, phone service and phone number

Once you initiate the port with ooma and provide the information needed they will work with your old provider to port your number

dyehya
Posts: 15
Joined: Mon Oct 05, 2009 2:07 pm

Re: Can't Log Into My Ooma

Post by dyehya » Mon Oct 05, 2009 7:38 pm

I have also been getting "We're sorry, there was a problem processing the page." every time I tried to log in. I called customer support and they told me they were going to reset my password...which I already did...and then told me to wait 30 minutes and try again. I did just to make sure that I wasn't crazy. Guess what still not working. The day after they migrated everything from the Lounge over to My Ooma I was able to access it still with some random bugs. I tried IE, Firefox, Chrome and still not able to get logged in successfully. Also I tried a WRONG password and it errors saying "Incorrect phone number or password, please try again." which means the right password that I am copying and pasting from the confirmation email is working but the site is freaking out for who knows what reason because a 500 error is server side. Please fix ASAP and don't have the phone reps insult my intelligence and try to tell me I am wrong after I already did what I knew they were going to request as trouble shooting and it still doesn't work and is one more day I can't access it now that it is too late to call in because I have better things to do with my time.

bpiper
Posts: 2
Joined: Tue Oct 06, 2009 8:17 am

Re: Can't Log Into My Ooma

Post by bpiper » Tue Oct 06, 2009 8:22 am

I have the same login problem that akula169 had. I activated my account about 2 days before the website upgrade. I could log in before the upgrade, but still can't after. I as well have done several password resets and opened tickets with Ooma support. Each time they say that it should be fixed in 24-48 hours. Nevertheless, it still doesn't work for me. I'm not happy with Ooma support at the moment.

fjuang
Posts: 2
Joined: Mon Oct 05, 2009 7:00 am

Re: Can't Log Into My Ooma

Post by fjuang » Tue Oct 06, 2009 12:02 pm

Thanks I'm in now. All working :)

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Can't Log Into My Ooma

Post by bw1 » Tue Oct 06, 2009 1:50 pm

tm0445 wrote:The overseas rep asked for my password so he could try it, and Firefox didn't work either. I also tried resetting my password, that didn't work either.
That's terrible, they should never ask for your password and you should never give it to them.

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