New website looks great, but ... Blacklist issues

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
tkramer
Posts: 42
Joined: Sat Aug 08, 2009 1:49 pm

Re: New website looks great, but ... Blacklist issues

Post by tkramer » Mon Oct 05, 2009 4:03 pm

Is there a time frame when this is going to be fixed? This was the biggest feature for me subscribing to Premier.

DrewAZ
Posts: 41
Joined: Fri Aug 21, 2009 9:20 pm
Location: Phoenix

Re: New website looks great, but ... Blacklist issues

Post by DrewAZ » Mon Oct 05, 2009 4:14 pm

It still isn't working for me either ..... I click on the number to add to the blacklist and a different number shows up in the black list. I can add one manually however. The icon in the call log doesn't change. I'm using Firefox, current version.

User avatar
Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: New website looks great, but ... Blacklist issues

Post by Dennis P » Mon Oct 05, 2009 9:42 pm

Blacklisting from the call log should be working much better now after the upgrade tonight. Calls matching the blacklist still aren't being highlighted correctly, but the issue of the wrong phone number popping up should be fixed and when you add an entry from the call log, it should show up in your blacklist correctly.

User avatar
jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: New website looks great, but ... Blacklist issues

Post by jmassimilla » Tue Oct 06, 2009 4:26 am

jtykal wrote:There's a major problem when I try to add a number from my Call Log to my Personal Blacklist. For most call log entries, a dialog box pops up with a completely different number than the one I selected. It's not even a number that's in my call logs at all! For a few entries, however, it seems to behave properly.
I was having the same issue. I just tried mine again this morning with three different numbers and it's working properly now.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

jtykal
Posts: 103
Joined: Tue May 05, 2009 6:35 am
Location: Chicago, IL
Contact:

Re: New website looks great, but ... Blacklist issues

Post by jtykal » Tue Oct 06, 2009 6:09 am

Thanks, Dennis! Much better... :D

bc3tech
Posts: 98
Joined: Mon May 04, 2009 9:25 am
Location: Twin Cities, MN
Contact:

Re: New website looks great, but ... Blacklist issues

Post by bc3tech » Tue Oct 06, 2009 8:56 am

gpadick wrote:The process of adding a number from the Call Logs seem to be working now. The thing different now is there is no indicator that we already have this number in our black list - like before. Will this get fixed or changed? Keep up the good work guys. :)

I am using Windows Vista and Firefox 3.5.3.
not sure if it was necessary but made a new thread on this issue anwyay
viewtopic.php?f=8&t=3378&p=24434&hilit=call+log#p24434

MWH811
Posts: 9
Joined: Tue Oct 06, 2009 8:56 am

Re: New website looks great, but ... Blacklist issues

Post by MWH811 » Tue Oct 06, 2009 9:14 am

Any ETA on when the black listed calls will once again be highlighted in the call log?

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: New website looks great, but ... Blacklist issues

Post by kdmc69 » Tue Oct 06, 2009 10:34 am

Not sure what you mean regarding highlighting, but my Blacklisted calls in the call log have the far right column highlighted in RED.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

MWH811
Posts: 9
Joined: Tue Oct 06, 2009 8:56 am

Re: New website looks great, but ... Blacklist issues

Post by MWH811 » Tue Oct 06, 2009 10:43 am

That's interesting. Mine doesn't. It just shows the different colors for incoming, outgoing and missed. The blacklist symbols to the right are all a light blue. Even for the numbers I know are on my blacklist.

User avatar
jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: New website looks great, but ... Blacklist issues

Post by jmassimilla » Tue Oct 06, 2009 3:15 pm

MWH811 wrote:That's interesting. Mine doesn't. It just shows the different colors for incoming, outgoing and missed. The blacklist symbols to the right are all a light blue. Even for the numbers I know are on my blacklist.
I show the same thing and I was wondering the same question because it was always easy to tell in the lounge. I'll have to check later to see if it changes.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

Post Reply