Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#881 by sandrshe
Tue Nov 11, 2008 7:08 am
I have been trying to purchase international minutes for the last 2 weeks. I have never purchases before. I must say that your system for purchasing is terrible. Too many fields to select your address. I have tried different combinations too add my billing address and credit card info and I keep getting an error, that billing information could not be saved. I'm not sure what kind of verification you use but I am unable to purchase. My credit card number(s) are good. I have tried multiple ones. I have even tried calling customer service to do it over the phone and they cannot add it either. PLEASE HELP!!! I need to make a call to Canada and cannot do so!
My address format is 3XXXX CAMBXXXX SQ, APT X

PS If its this much trouble, perhaps you should add a paypal payment option.
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#885 by Bobby B
Tue Nov 11, 2008 2:23 pm
Hi sandrshe,

I had a look at this and it definitely looks like you're running into an open bug. The problem with the bug is that it won't allow you to enter your credit card information if there is existing billing address information. This can occur if customer support previously deleted a credit card on file (typically with your permission).

You can give customer support a call and they can manually update your credit card. Once there's a valid credit card in your account, you can update it online whenever you wish and purchase international minutes.

Sorry about the inconvenience - we're aiming to fix this problem soon!

Thanks,
Bobby

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