check your subscription

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

check your subscription

Post by just4fn » Thu Jun 25, 2009 7:46 am

I added premier in March when 1st purchased. I logged on today and it says that my premier service is running out in days. I called tech and they are checking into it. Anybody else in my boat?
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: check your subscription

Post by Aveamantium » Thu Jun 25, 2009 8:03 am

I think the Lounge is having issues this morning... I tried to do the Port+Premier service this morning and I kept getting an error trying to process the CC. Don't you just hate it when people don't want your money! :)
Go AVS!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: check your subscription

Post by WayneDsr » Thu Jun 25, 2009 8:24 am

Yes, mine also says subscription is about to expire. My how time flies!

Wayne

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: check your subscription

Post by Groundhound » Thu Jun 25, 2009 8:32 am

WayneDsr wrote:Yes, mine also says subscription is about to expire. My how time flies!
Same here.

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: check your subscription

Post by Dennis P » Thu Jun 25, 2009 8:43 am

Parts of the Lounge are not working right now due to a problem with one of our database servers. Updating the status post.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: check your subscription

Post by just4fn » Thu Jun 25, 2009 9:10 am

All ok now- Thanks ooma!
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: check your subscription

Post by Aveamantium » Thu Jun 25, 2009 4:41 pm

Aveamantium wrote:I think the Lounge is having issues this morning... I tried to do the Port+Premier service this morning and I kept getting an error trying to process the CC. Don't you just hate it when people don't want your money! :)
I don't know if someone at ooma can follow through with this to make sure it is taken care of but before I knew that the website was acting goofy I tried to order the Port+Premier for $99. Each time (I guess I tried 7 times) the web site had and error saying to try again so I figured that it wasn't going through. On the 8th time it did go through no problem. However, apparently all eight attempts went through to my credit cards so I now have $800 dollars in charges (apparently $300 on the first card I tried and $500 on the second)!! I just got off the phone with a friendly customer service rep and he is going to do a refund ticket (#CS11666) for the first seven charges and leave the eighth one alone. If I don't get this fixed ASAP the wife will have my head on a platter!! Thanks in Advance for any additional support/confirmation on this issue!!!
Go AVS!

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: check your subscription

Post by Aveamantium » Fri Jun 26, 2009 11:33 am

I haven't heard back from ooma on this problem yet (see above)... Dennis P or Bobby B, could you check into this for me please!? When I mentioned to the customer rep yesterday, he wasn't even aware that the Lounge was having issues. My biggest concern is that I tried two credit cards so the amount isn't all on one (not sure how you do the credits). Thanks Again!!
Go AVS!

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: check your subscription

Post by Bobby B » Fri Jun 26, 2009 2:26 pm

I checked the ticket - it looks like someone from support called you today back to verify the refunds were credited?
Bobby B

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: check your subscription

Post by Aveamantium » Fri Jun 26, 2009 2:54 pm

Yup, just got home and checked my voicemail and Richard said it was taken care of! You guys rock!! :)
Go AVS!

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